Service Route Supervisor

2 weeks ago


Memphis, Tennessee, United States UniFirst Full time
Service Route Supervisor


UniFirst is in search of a Service Route Supervisor to enhance our team. The Service Route Supervisor will be responsible for recruiting and managing a team of Service Route Leaders and Service Route Representatives who cater to a diverse clientele daily, from small local enterprises to large corporate establishments.

The ideal candidate will focus on driving customer satisfaction, fostering account growth, and ensuring profitability for their designated area.


What We Offer:

Training:

Our Team Partners receive comprehensive skills training aimed at improving their performance and supporting their career advancement.


Career Advancement:
You may quickly find yourself on a path to success. We are a rapidly expanding organization that provides significant opportunities for personal development and growth. The Service Route Supervisor position can lead to various other leadership roles within our facilities and across the company.
Work Environment:
Our family-oriented culture distinguishes UniFirst as a unique organization. We also offer a schedule that avoids nights and weekends.
Diversity:

At UniFirst, you will encounter a workplace rich in diverse cultures, personalities, and backgrounds, as we believe that a variety of perspectives contributes to our success.


Key Responsibilities:
• Oversee the recruitment, training, and development of a team of Service Route Representatives and Service Route Leaders.
• Cultivate strong relationships with clients and elevate your team's performance in customer satisfaction.
• Collaborate closely with the location management team to deliver exceptional customer service and product offerings.
• Negotiate contract renewals with clients.

Qualifications:
What We Seek:


• A business-minded individual who enjoys discovering innovative strategies to enhance profitability and customer satisfaction within their UniFirst location.

• A results-oriented relationship manager who is willing to engage hands-on to support the team and, most importantly, the customer.

• Someone who will take pleasure in working alongside a team of Service Route Representatives and Service Route Leaders, providing guidance and support as they grow in their roles.

• High School Diploma or GED – a bachelor's degree is preferred.
• Previous experience in customer service.
• Ability to problem-solve and manage various customer service scenarios.
• Proficient in negotiation, training, coaching, and team leadership.
• Strong computer skills (MS Office).
• Excellent verbal and written communication abilities.
• Must be at least 21 years of age.
• Valid non-commercial driver's license in the state of residence.
• Must meet pre-employment DOT physical requirements.
• Physically capable of lifting up to 50 pounds.

Benefits & Perks:

• 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.


About UniFirst:

The essence of UniFirst is rooted in its distinctive family culture, where our Team Partners experience a small company atmosphere while benefiting from the resources and stability of a $1.5 billion organization.

UniFirst is a leading player in the $18 billion garment services industry, employing over 13,000 team partners who serve 300,000 business customer locations across the U.S., Canada, and Europe.

We have been recognized in the top 10 of Selling Power magazine's "Best Companies to Sell For" and featured on Forbes magazine's "Platinum 400 – Best Big Companies" list.

As a company with an 80-year history focused on annual growth, there has never been a better time to join our team.
UniFirst is an equal opportunity employer.

We do not discriminate in hiring or employment against any individual based on race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.



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