Field Service Specialist

1 week ago

Memphis, Tennessee, United States Grainger Full time

Work Location Type: Onsite

As a prominent industrial supplier with operations primarily in North America, Japan, and the United Kingdom, we ensure the smooth functioning of businesses by serving over 4.5 million clients globally with products delivered through innovative technology and strong customer relationships.

Our welcoming workplace fosters learning, growth, and the opportunity to make a significant impact by keeping enterprises operational and their personnel secure. Recognized as a 2024 Glassdoor Best Place to Work and a Great Place to Work-CertifiedTM company, we are eager to welcome passionate individuals who are ready to help us lead the industry into the next century.

Onsite Service Representative

Position Overview:

The Onsite Services Representative (OSR) is accountable to a Supervisor or Manager of Onsite Services and supports designated clients by overseeing their inventory, delivering exceptional customer service, and driving account expansion through customers' inventory management (KeepStock) program. OSRs collaborate with partners to execute sales strategies and assist clients in understanding how Grainger can fulfill their business's MRO requirements.

Key Responsibilities:

CUSTOMER SERVICE

Manage multiple customer sites with the following specific duties: Receive and stock purchased products at designated client locations, ensuring product availability by scanning for reordering as inventory diminishes. Acquire knowledge of Grainger's offerings to enhance order efficiency through system integration. Address customer issues promptly to maintain and promote customer loyalty. Adhere to a designated route defined by routing software tools and maintain route documentation. Identify opportunities for continuous improvement in productivity, processes, and cycle times. Comply with safety and inspection standards of the facility where services are provided.

ACCOUNT GROWTH

Assist in generating new orders by engaging with clients to identify additional product requirements. Inquire about customer needs during each site visit and collaborate with sales partners to broaden Grainger's offerings. Participate in quarterly assessments with clients and sales partners to evaluate the effectiveness of Inventory Solutions offerings.

Qualifications:

Minimum of 3 years' experience in a sales or service environment. High School Diploma or equivalent. Customer service and sales growth-oriented mindset. Strong collaboration and problem-solving abilities. Capability to handle various technical and operational challenges. Possess and maintain a valid driver's license in the state of residence. Must maintain required levels of automobile insurance.

Benefits:

Grainger is dedicated to your safety, health, and wellbeing. Our programs offer choice and flexibility to meet the individual needs of our team members. Explore some of the benefits available to you at Grainger:

Comprehensive medical, dental, vision, and life insurance plans. Generous paid time off (PTO) and six company holidays annually. Automatic 6% 401(k) company contribution each pay period. Employee discounts, parental leave, a 3:1 match on donations, and tuition reimbursement. A robust set of emotional, financial, physical, and social wellbeing programs.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We are dedicated to fostering an inclusive, accessible environment that includes providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment. Should you require a reasonable accommodation during the application and selection process, please inform us so that we can provide appropriate assistance.

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