Patient Services Coordinator
2 weeks ago
BASS Medical Group is looking for a dedicated and personable Patient Services Coordinator to enhance our office operations. As the initial contact for our patients, you will be essential in providing a seamless and inviting experience.
Key Responsibilities:
- Patient Reception and Appointment Management:
- Welcome patients with a friendly demeanor, both in person and via phone.
- Schedule appointments efficiently, considering physician availability and patient needs.
- Collect and verify patient demographic and insurance details, ensuring accuracy in our electronic health record (EHR) system.
- Confirm patient insurance eligibility and proactively address any potential coverage issues.
- Send reminders and confirmations for appointments through various communication methods.
- Patient Assistance and Communication:
- Guide patients in completing necessary forms accurately and promptly.
- Respond to patient inquiries regarding appointments, billing, and insurance in a professional manner.
- Effectively manage incoming calls, directing them to the appropriate personnel.
- Oversee patient flow in the waiting area, minimizing wait times and addressing concerns swiftly.
- Process co-pays and other patient payments in accordance with established protocols.
- Administrative Support and Operations:
- Maintain accurate patient records within the EHR system.
- Efficiently manage front desk operations, including filing and data entry.
- Assist clinical staff with administrative duties as required.
- Ensure a tidy and organized workspace, promoting a professional environment.
- Comply with HIPAA regulations to safeguard patient confidentiality.
- High school diploma or equivalent required.
- At least 1 year of experience in a customer service or healthcare setting preferred.
- Strong organizational, communication, and interpersonal skills.
- Proficient in computer applications, including Microsoft Office Suite; familiarity with EHR software is a plus.
- Ability to prioritize tasks effectively and manage time efficiently.
- Attention to detail and accuracy is essential.
- Professional demeanor with a commitment to exceeding patient expectations.
- Capability to work both independently and collaboratively within a team.
BASS Medical Group values the well-being of our employees and offers a comprehensive benefits package.
Health & Welfare Benefits: Medical coverage through Anthem Blue Cross PPO, affordable Dental and Vision plans, Medical FSA & HSA options.
Retirement and Income Security: Basic Life & AD&D Insurance, Long Term Disability, 401K plan with employer contributions, access to Financial Advisors, and Identity Theft protection.
Work-Life Balance: Paid Time Off, Company Paid holidays, Life Assistance Program, Commuter & Parking Benefits, Secure Travel Services, Healthy Rewards Program, Will Preparation Program, and additional perks including discounts on Cellular phone and Gym memberships.
Voluntary Benefits: Optional Life & AD&D Insurance, Aflac Supplemental Insurance, Pet Insurance.
Compensation will be based on experience.
Pay Scale: Starting at $20.00 per hour, with actual pay rates determined based on various factors including job location, specialty, skillset, education, and experience.
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