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Patient Services Coordinator

2 months ago

San Diego, California, United States San Diego Cardiac Center Medical Group Full time
Job Overview

As a vital member of our healthcare team, the Patient Services Coordinator is essential in ensuring a seamless experience for our patients. This role involves being the first point of contact for patients, providing them with courteous and efficient assistance throughout their visit.

KEY RESPONSIBILITIES: The primary duties of the Patient Services Coordinator include, but are not limited to:
  • Professionally greet patients both in person and via telephone
  • Open and prepare the office for daily operations, ensuring a welcoming environment
  • Assist patients with intake paperwork and registration, verifying insurance details and collecting co-payments while maintaining confidentiality
  • Provide patients with necessary forms for completion prior to their appointments
  • Manage incoming calls, directing them to the appropriate staff members and returning voicemails promptly
  • Distribute faxes and manage communication effectively throughout the day
  • Utilize electronic health record systems to notify providers of patient arrivals
  • Optimize scheduling to enhance patient satisfaction and provider efficiency
  • Respond to emails and voicemails in a timely manner, updating schedules as necessary
  • Communicate with providers regarding appointment changes or cancellations
  • Maintain an organized inventory of patient communication materials and notify management when supplies are low
  • Monitor the patient portal, ensuring all communications are documented appropriately
  • Promote the use of the patient portal to enhance patient engagement
  • Ensure compliance with HIPAA regulations to protect patient confidentiality
  • Assist with patient check-out processes as needed
  • Collaborate with team members to ensure smooth clinic operations
  • Represent the organization professionally in all interactions
  • Perform additional tasks as assigned
CORE COMPETENCIES: A successful Patient Services Coordinator will demonstrate the following skills and attributes:
  • Commitment to patient-centered care
  • Strong communication skills for effective interaction with patients and staff
  • Excellent organizational abilities to manage multiple tasks efficiently
  • Attention to detail to ensure accuracy in all responsibilities
  • Proficiency in technology and medical software
  • Positive interpersonal skills to foster a welcoming environment
  • Punctuality and a professional demeanor
  • Knowledge of medical terminology and insurance processes is advantageous
  • Ability to operate a multi-line phone system
  • Exceptional customer service skills
  • Ability to thrive in a fast-paced environment
  • Commitment to teamwork and respect for all individuals
  • Current CPR or BCLS certification is required
WORK ENVIRONMENT:

Physical Requirements:
  • Engagement in various physical activities including walking, sitting, and reaching
  • Standing for extended periods may be required
Working Conditions:
  • Ability to function effectively in a high-volume healthcare setting
Job Types: Full-time

Salary: $20.00 per hour

Schedule:
  • 8-hour shifts
  • Monday to Friday
  • No weekends
Education:
  • High school diploma or equivalent is required
Experience:
  • Preferred experience in customer service, medical terminology, and healthcare settings
  • Spanish-speaking skills are required
Shift Availability:
  • Day Shift (Required)
Work Location: One location

San Diego Cardiac Center Medical Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, status as a protected veteran, or status as a qualified individual with disability.