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Patient Services Coordinator
2 months ago
Position Overview:
As a vital member of our healthcare team, the Patient Services Coordinator serves as the primary liaison between our practice and patients, ensuring a seamless experience in our medical facility.
Key Responsibilities:
The essential duties of the Patient Services Coordinator include, but are not limited to:
- Welcome patients with professionalism, both in person and via telephone.
- Open the facility each day, ensuring the reception area is clean and organized; assist with closing procedures as necessary.
- Provide clear guidance on intake forms and registration, verify insurance details, and collect co-payments while ensuring compliance with HIPAA regulations.
- Manage daily co-pay collections and balance cash drawers at the end of each shift.
- Distribute and collect necessary patient forms, including the 'review of systems form.'
- Handle incoming calls, directing them to the appropriate staff members, and return voicemail messages promptly.
- Disseminate incoming faxes as required throughout the day.
- Utilize electronic health record systems to notify providers of patient arrivals and optimize scheduling for maximum efficiency.
- Respond to emails and voicemails in a timely manner, making necessary updates to the daily schedule.
- Maintain and replenish patient communication materials and inform management when supplies are low.
- Monitor and manage the patient portal, ensuring proper documentation and communication.
- Uphold patient confidentiality in accordance with HIPAA policies.
- Assist in the check-out process as needed and support team members to ensure smooth clinic operations.
Core Competencies:
A successful Patient Services Coordinator will demonstrate the following skills and attributes:
- Commitment to patient-centered care.
- Strong communication skills for effective interaction with patients and staff.
- Exceptional organizational abilities to manage multiple tasks efficiently.
- Attention to detail to ensure accuracy in all processes.
- Proficiency in technology, including word processing and spreadsheet applications.
- Positive interpersonal skills to engage with a diverse patient population.
- Reliability and professionalism in appearance and demeanor.
- Knowledge of medical terminology and insurance plans is advantageous.
Work Environment:
This role requires the ability to thrive in a fast-paced healthcare setting, which may involve managing high volumes of patient interactions and navigating stressful situations.
Job Type: Full-time
Salary: Competitive, based on experience
Schedule: Day shift, Monday to Friday
Education: High school diploma or equivalent required
Experience: Prior customer service experience preferred, with a background in healthcare and medical terminology being advantageous.
San Diego Cardiac Center Medical Group is an equal opportunity employer, committed to diversity and inclusion in the workplace.
