Store Operations Manager

2 weeks ago


Pawcatuck, Connecticut, United States Global Partners Full time
Job Overview:

Global Partners LP is seeking a highly skilled and experienced General Manager to lead the day-to-day operations of our retail store. As a key member of our team, you will be responsible for driving store profitability, ensuring exceptional customer service, and fostering a positive and inclusive store atmosphere.

Key Responsibilities:
  • Maximize store profitability through effective management of controllable expenses, revenue streams, and team performance.
  • Lead and develop a high-performing team, focusing on guest satisfaction, employee engagement, and operational excellence.
  • Cultivate a positive shopping experience for all guests, responding to complaints and soliciting feedback to drive continuous improvement.
  • Manage staffing levels to meet guest and business demands, proactively identifying hiring needs and allocating resources effectively.
  • Conduct training and development programs to ensure associates are proficient in skills and job safety.
  • Create and sustain an inclusive store atmosphere, promoting mutual understanding and respect among team members.
  • Value and recognize store associates through celebration and recognition programs.
  • Support talent management processes, including performance management, development plans, and career conversations.
  • Ensure store conditions meet or exceed standards for safety, service, and operational efficiency.
  • Lead change initiatives, champion programs, and educate associates on the importance of change.
  • Meet or exceed key performance metric targets, delivering budgeted merchandise gross profit through effective execution of the merchandise plan.
Requirements:
  • Leadership experience in a fast-paced retail, food service, or fuel environment.
  • Experience selecting, training, and managing staff, with a focus on labor allocation, sales building, and expense management.
  • Ability to perform physical behaviors repetitively throughout a shift, including standing, walking, handling, and lifting up to 50 lbs.
  • High School Diploma or Equivalent.
What We Offer:
  • Competitive salaries and opportunities for growth.
  • Health, wellness, and benefits packages, including medical, dental, vision, and life insurance.
  • 401k and match component.
  • Tuition reimbursement after 6 months of service.
  • Paid volunteer time-off to support community involvement.
Our Commitment:

Global Partners LP is an equal opportunity employer, committed to fostering a diverse and inclusive work environment. We value the contributions of all applicants and do not discriminate based on race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, or protected veteran status.



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