Customer Relations Expert

2 weeks ago


Sacramento, California, United States Yeh Chen Ferguson - State Farm Agent Full time
Role Overview:
As a Customer Relations Representative with Yeh Chen Ferguson - State Farm Agent, you will play a pivotal role in delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit.

Responsibilities:
  • Establish long-term relationships with customers and provide prompt follow-ups as needed.
  • Offer personalized assistance, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a needs-based approach to educate customers on insurance options and promote business development.

Qualifications:
  • Dedicated commitment to customer service.
  • Effective communication and interpersonal skills to build rapport with customers and coordinate with team members.
  • Proactive problem-solving abilities to address customer concerns efficiently.

Compensation and Benefits:
  • $18/hour plus commission/bonus opportunities.
  • Paid time off (vacation and personal/sick days).
  • Health benefits package.
  • Ongoing career-building experience and potential for advancement within the office.


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