Client Care Expert
3 days ago
Job Summary: We are seeking a Client Care Expert to join our team. As a key member of our customer-facing team, you will be responsible for handling customer calls, providing product information, and resolving customer issues in a timely and professional manner.
Responsibilities:
- Handle incoming calls and respond to customer inquiries
- Provide accurate and helpful information to customers
- Resolve customer complaints and concerns in a fair and respectful manner
- Maintain accurate records of customer interactions and account changes
What We Offer:
- Competitive salary: $48,000 - $58,000 per year
- Health Insurance (dental and vision included)
- Excellent retirement plan
- Tremendous upward mobility into other positions and management
- Flexible hours
- Remote Position(s) available (work from home)
Requirements:
- Previous experience in customer support, client services, sales, or a related field
- Excellent communication and interpersonal skills
- Basic computer skills and experience with CRM software
- Able to multitask and prioritize tasks effectively
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