Technical Support Specialist
3 weeks ago
Oracle is a world leader in cloud solutions, leveraging cutting-edge technology to address today's complex challenges. We're seeking a skilled Technical Support Specialist to join our team as a Cloud Solutions Expert.
Job SummaryThis role involves delivering exceptional customer support and providing strategic technical assistance to ensure the highest level of customer satisfaction. As a key member of our technical problem-solving team, you will be responsible for resolving complex customer issues, creating and utilizing automated technology to diagnose and resolve problems, and collaborating with internal teams to provide expert advice and guidance.
Responsibilities- Provide expert-level technical support to customers via phone, email, and electronic means
- Develop and implement automated solutions to streamline issue resolution and improve efficiency
- Collaborate with cross-functional teams to identify and address technical issues
- Stay up-to-date with Oracle products and services, including ERP applications and cloud-based solutions
- Utilize analytical skills to troubleshoot complex issues and provide innovative solutions
- 4-8 years of experience in technical support or a related field
- Strong knowledge of Oracle products and services, particularly ERP applications and cloud-based solutions
- Expert-level analytical and troubleshooting skills
- Excellent written and verbal communication skills
- Ability to work independently and collaboratively as part of a team
Oracle offers a comprehensive benefits package, including:
- Competitive salary range: $44,900 - $126,100 per annum
- Medical, dental, and vision insurance
- Short-term disability and long-term disability coverage
- Life insurance and AD&D
- 401(k) savings plan with company match
- Paid time off and holidays
- Flexible vacation policy
We are an Equal Employment Opportunity Employer and welcome applicants from diverse backgrounds. If you require accessibility assistance or accommodation during the hiring process, please contact us at +1 888 404 2494, option one.
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