Technical Business Solutions Analyst

3 weeks ago

Richfield, Ohio, United States orthobrain® Full time
About Orthobrain

Orthobrain is a pioneering healthcare company dedicated to transforming the delivery of healthcare services. Our mission is to create access and affordability for patients in need of treatment, with a focus on providing confidence and opportunity for dentists to deliver exceptional orthodontic care.

Job Summary

We are seeking a highly skilled Technical Business Analyst to join our IT team. As a key member of our team, you will work closely with internal business teams to understand workflow, process, and technology platforms. Your primary responsibility will be to translate business requirements into actionable solutions, working closely with our development team to ensure seamless execution.

Key Responsibilities
  • Gather and Document Business Requirements: Collaborate with stakeholders to identify and document business needs, ensuring a deep understanding of our technology platforms and workflows.
  • Evaluate and Document Business and Workflow Processes: Analyze and document existing processes, identifying areas for improvement and opportunities for optimization.
  • Work Closely with the Development Team: Collaborate with our development team to translate business requirements into functional solutions, ensuring timely and effective delivery.
  • Create Release Notes: Develop clear and concise release notes to communicate changes and updates to stakeholders.
  • Manage and Investigate Help Desk Tickets: Provide timely and effective support to resolve technical issues and improve overall system performance.
  • Provide Technical Support for the Orthobrain Platform: Offer expert technical guidance and support to ensure the smooth operation of our technology platforms.
  • Assist with Tech Deployments: Collaborate with the development team to ensure successful deployment of new technologies and features.
  • Understanding of Software Lifecycle: Possess a deep understanding of the software development lifecycle, including Agile and Waterfall methodologies.
  • Knowledge of APIs: Have a solid understanding of Application Programming Interfaces (APIs) and their role in integrating systems.
  • Lead Reviews with Internal Teams: Facilitate regular reviews with internal teams to ensure alignment and effective communication.
  • Ability to Troubleshoot and Investigate Issues: Develop and implement effective troubleshooting strategies to identify and resolve technical issues.
Requirements
  • Self-Starter/Fast Learner: Possess a strong ability to learn quickly and adapt to new technologies and processes.
  • Detailed and Organized: Demonstrate a high level of attention to detail and organizational skills to ensure effective project management.
  • Mindset Needed for a Startup Company: Be comfortable working in a fast-paced startup environment, with a willingness to take on new challenges and responsibilities.
  • Able to Clearly Articulate Self: Possess excellent communication skills, with the ability to clearly articulate technical concepts and ideas.
  • Enthusiastic, Friendly: Demonstrate a positive and enthusiastic attitude, with a strong ability to build rapport with colleagues and stakeholders.
  • Excellent Problem-Solving Skills: Develop and implement effective problem-solving strategies to resolve technical issues and improve system performance.
  • Excellent Verbal and Written Communication Skills: Possess excellent communication skills, with the ability to effectively communicate technical concepts and ideas to both technical and non-technical stakeholders.
  • Excellent Documentation Skills: Develop clear and concise documentation to communicate technical concepts and ideas to stakeholders.
  • A Track Record of Following Through on Commitments: Demonstrate a strong ability to follow through on commitments, with a focus on delivering high-quality results.
Experience and Education Requirements
  • Bachelor's Degree in Computer Science, IT, or a Similar Field: Possess a degree in a relevant field, with a strong foundation in computer science and technology.
  • 2+ Years of Experience in Technical Business Analysis in a Related Industry: Have a minimum of 2 years of experience in technical business analysis, with a strong understanding of technology platforms and workflows.
  • Proficient with Microsoft Office, Especially Word and Excel: Possess a strong proficiency in Microsoft Office, with a focus on Word and Excel.
  • Experience in Technical Business Analysis: Have a strong understanding of technical business analysis, with a focus on translating business requirements into actionable solutions.
  • Exceptional Communication Skills Toward Facilitating the Use of Software Systems: Possess excellent communication skills, with a focus on facilitating the use of software systems.
  • Ability to Maintain and Improve Internal Business Operations: Develop and implement effective strategies to maintain and improve internal business operations.
  • Solid Knowledge of Relevant Technology Concepts: Possess a strong understanding of relevant technology concepts, including software development lifecycle, APIs, and technology platforms.
  • Experience in the Dental Field is a Major Plus: Have experience in the dental field, with a strong understanding of the industry and its challenges.

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