Current jobs related to Technical Support Associate - Richfield, Ohio - mpowered by CU Interface

  • Technical Support Specialist

    1 month ago

    Richfield, Ohio, United States Best Buy Full time

    Best Buy Job OpportunityAs a Triage Agent at Best Buy, you will play a crucial role in supporting our team of Geek Squad Repair Agents. Your responsibilities will include:Key Responsibilities:Verifying model and serial numbers to ensure accurate product identificationPreparing and setting up units for diagnostics to facilitate efficient repair...

  • Technical Support Specialist

    1 week ago

    Richfield, Ohio, United States Best Buy Full time

    Job Summary: As a Triage Agent at Best Buy, you will play a crucial role in supporting a team of Geek Squad Repair Agents by ensuring the efficient movement of products through the repair process.Key Responsibilities:Verify model and serial numbers to ensure accurate identification of productsPrepare and set up units for diagnostics to facilitate efficient...

  • Technical Business Solutions Analyst

    2 months ago

    Richfield, Ohio, United States orthobrain® Full time

    About OrthobrainOrthobrain is a pioneering healthcare company dedicated to transforming the delivery of healthcare services. Our mission is to create access and affordability for patients in need of treatment, with a focus on providing confidence and opportunity for dentists to deliver exceptional orthodontic care.Job SummaryWe are seeking a highly skilled...

  • Technical Business Solutions Analyst

    4 weeks ago

    Richfield, Ohio, United States orthobrain® Full time

    About OrthobrainOrthobrain is a pioneering healthcare company dedicated to transforming the delivery of care by creating access and affordability. Our mission is to empower dentists to provide exceptional orthodontic services to their patients, ultimately helping to address the pressing need for treatment among the 500 million people worldwide who require...

  • Accounting Associate

    2 days ago

    Richfield, Ohio, United States IRG Realty Advisors Full time

    Job DescriptionIRG Realty Advisors is seeking a highly skilled Accounting Associate to join our team. As an Accounting Associate, you will be responsible for providing financial support to our Treasury and Fixed Asset teams, as well as assisting with various department-wide functions and projects.Key Responsibilities:Deposit checks and report to internal...

  • Service Associate

    1 month ago

    Richfield, Ohio, United States National Interstate Full time

    Job SummaryNational Interstate is a leading commercial transportation insurer, offering risk financing solutions in all 50 states. We are seeking a skilled Service Associate to support our business operations.Key ResponsibilitiesPerform routine to moderately complex policy administration tasks, including reviewing instructions, computing premiums, and...

  • Accounting Associate

    1 month ago

    Richfield, Ohio, United States IRG Realty Advisors Full time

    Job SummaryIRG Realty Advisors is seeking a highly skilled Accounting Associate to join our team. As a key member of our accounting group, you will be responsible for providing financial support to our Treasury and Fixed Asset teams.Key ResponsibilitiesProcess daily deposits and report to internal clientsAssist with gathering monthly mortgage statements and...

  • Accounting Associate

    3 weeks ago

    Richfield, Ohio, United States IRG Realty Advisors Full time

    Job SummaryIRG Realty Advisors is seeking a highly skilled Accounting Associate to join our team. As a key member of our accounting group, you will be responsible for providing financial support and analysis to our Treasury and Fixed Asset teams.Key ResponsibilitiesProcess daily deposits and report to internal clientsAssist with gathering monthly mortgage...

  • Associate Underwriter I

    2 weeks ago

    Richfield, Ohio, United States Great American Insurance Company Full time

    National Interstate is a leading commercial transportation insurer in the nation, offering risk financing solutions tailored to meet the needs of various transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including group captive programs catering to niche markets. We are proud to be a...

  • Storage and Rental Operations Manager

    3 weeks ago

    Richfield, Ohio, United States American Rental Association Full time

    Job SummaryWe are seeking a highly skilled and experienced Storage and Rental Manager to join our team at the American Rental Association. As a key member of our organization, you will be responsible for overseeing all aspects of rental services, sales, and operations across multiple locations.Key ResponsibilitiesSupervise and Monitor Rental Services: Ensure...

  • Helpdesk Specialist

    4 weeks ago

    Richfield, Ohio, United States 360care Full time

    Job SummaryWe are seeking a highly skilled and motivated Helpdesk Tech to join our team at 360care. As a Helpdesk Tech, you will be responsible for providing prompt and effective technical assistance and support to our customers.Key ResponsibilitiesTechnical Support: Respond to IT service requests via various channels, including email, chat, and...

  • Senior Network Security Architect

    4 days ago

    Richfield, Ohio, United States Greenlight Professional Services Full time

    Job SummaryGreenlight Professional Services is seeking a highly skilled Senior Network Security Architect to lead the design, implementation, and support of our internal local area network architecture. The ideal candidate will have a strong background in network security, architecture, and engineering, with experience in managing complex network...

  • Helpdesk Specialist

    1 week ago

    Richfield, Ohio, United States 360care Full time

    Job SummaryWe are seeking a highly skilled and motivated Helpdesk Tech to join our team at 360care. As a Helpdesk Tech, you will be responsible for providing technical assistance and support to our customers through various channels.Key ResponsibilitiesRespond to IT service requests via email, chat, and/or customer-facing portal.Assist with analytical and...

  • Heavy Equipment Technician

    4 weeks ago

    Richfield, Ohio, United States Columbus Equipment Company Full time

    Job Title: Heavy Equipment MechanicColumbus Equipment Company is seeking a skilled Heavy Equipment Mechanic to join our team. As a Heavy Equipment Mechanic, you will be responsible for the maintenance and repair of heavy equipment, ensuring that our customers' machines are running efficiently and effectively.Responsibilities:Perform routine maintenance and...

  • Tax Staff Accountant

    2 weeks ago

    Richfield, Ohio, United States Sikich Full time

    Unlock Your Potential as a Tax Staff AccountantSikich is a global leader in accounting, advisory, and technical professional services. We're seeking a highly skilled Tax Staff Accountant to join our team and contribute to our mission of delivering exceptional client experiences.Key Responsibilities:Prepare tax returns for individuals and businesses,...

  • Operations Manager

    4 weeks ago

    Richfield, Ohio, United States Charles Schwab Full time

    About the RoleWe are seeking a highly skilled Operations Manager to join our Retirement Plan Services Center of Excellence Team. As a key member of our team, you will be responsible for helping us develop technical and non-technical solutions to improve our operational processes and client experience.Key ResponsibilitiesAnalyze complex business problems to...

  • Dental Care Leader

    2 weeks ago

    Richfield, Ohio, United States Twinsburg Dental Associates Full time

    General Dentist OpportunityTwinsburg Dental Associates is seeking a skilled General Dentist to join our team. As a leader in our practice, you will have the opportunity to deliver exceptional patient care and experience unparalleled educational offerings to enhance your clinical skills.About the RoleThis is a unique opportunity to work in a supportive...

  • Dental Care Specialist

    4 weeks ago

    Richfield, Ohio, United States Twinsburg Dental Associates Full time

    Twinsburg Dental Associates: A Leader in Dental CareWe are seeking a highly skilled General Dentist to join our team at Twinsburg Dental Associates. As a leader in our practice, you will have the opportunity to provide exceptional lifetime patient care while experiencing unparalleled educational offerings to enhance your clinical skills.About the RoleProvide...

  • Supply Chain Strategist

    1 week ago

    Richfield, Ohio, United States Arrowhead Talent Solutions Full time

    Job SummaryWe are seeking a highly skilled Supply Chain Strategist to join our team at Arrowhead Talent Solutions. As a Demand Planning Specialist, you will play a critical role in developing and implementing focused supply chain strategies that support business growth and profitability objectives.Key ResponsibilitiesDevelop demand forecasts at multiple...

  • Customer Sales Specialist

    7 days ago

    Richfield, Ohio, United States Snap-on Full time

    Job SummaryWe are seeking a highly motivated and organized Customer Sales Specialist to join our team at Snap-on Business Solutions. As a key member of our sales team, you will be responsible for providing administrative support and assisting sales account management in maintaining direct sales functions to meet customer expectations.Key...

Technical Support Associate

2 months ago

Richfield, Ohio, United States mpowered by CU Interface Full time
Job Overview

Position Title: Help Desk Tier 1 Technician

mpowered by CU Interface is in search of a dedicated Help Desk Tier 1 Technician to enhance our team. In this role, you will provide essential on-site technical assistance, troubleshooting, and maintenance services to our clients. Your contributions will be vital in ensuring the efficient operation of IT systems and infrastructure, which in turn supports user satisfaction and productivity.

About Us

mpowered by CU Interface is a leading provider of data processing solutions for credit unions. Our innovative software empowers non-profit organizations with access to top-tier services typically reserved for larger financial institutions. Our workplace culture is casual and collaborative, with a close-knit team of fewer than 30 employees. We pride ourselves on being a boutique provider, partnering with progressive credit unions that embrace modern technology and services. We offer competitive benefits, including comprehensive coverage of medical, dental, vision, and life insurance premiums for our employees.

Key Responsibilities:

  • Respond to incoming client calls and initiate basic evaluations.
  • Utilize CU-Interface's suite of productivity tools: Zoho Help Desk Ticketing, N-Central, ITGlue, Sentinel One, Office 365 Portal.
  • Follow up on pending requests to ensure timely resolutions.
  • Create and manage Active Directory accounts.
  • Configure desktop PC hardware and set up Windows operating systems.
  • Maintain and monitor internal assets for accurate inventory management.
  • Perform additional duties as assigned.

Essential Functions:

  • Proficient in navigating Windows Desktop Operating Systems.
  • Conduct routine maintenance, including system updates and security enhancements.
  • Basic understanding of TCP/IP and networking protocols.
  • Familiarity with applications such as email, instant messaging, and Microsoft Office.
  • Ability to install and troubleshoot client applications and printers.
  • Diagnose issues related to Windows services and security features.
  • Communicate effectively with clients, demonstrating patience and strong verbal skills.
  • Exhibit good organizational and time management abilities.

Qualifications:

  • Associate's Degree in Information Technology or a related field is preferred; relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) are advantageous.
  • A minimum of 2 years' experience in an IT Technician role or similar capacity is required.
  • Familiarity with remote support tools and techniques.
  • Prior experience in on-site support or field technician roles.
  • Knowledge of IT security best practices.
  • Excellent problem-solving and communication skills.
  • Ability to manage multiple tasks efficiently in a fast-paced environment.
  • A valid driver's license and reliable transportation are necessary for local travel to client sites.

Core Competencies: Strong interpersonal skills, organizational capabilities, multitasking ability, effective verbal and written communication, goal-oriented, teamwork, analytical thinking, problem-solving skills, and initiative.

Physical Requirements: Must be able to sit or stand for extended periods and perform tasks involving heavy computer use. Ability to lift objects weighing up to 50 lbs. occasionally.

Working Environment: A temperature-controlled office setting with occasional local travel required. mpowered by CU Interface provides transportation and communication tools to facilitate client support. Participation in weekly on-call rotations is expected.

Benefits:

  • Comprehensive coverage of medical, dental, vision, and life insurance premiums.
  • 401(k) plan with a company match after a designated period.
  • Paid federal holidays and generous Paid Time Off.
  • Ongoing education assistance and tuition reimbursement programs.
  • Competitive starting salary based on experience.