Housekeeping Operations Supervisor

1 week ago

Battle Creek Michigan, United States Hampton Battle Creek Full time
Job Summary:

The Housekeeping Operations Supervisor is responsible for overseeing the administration and coordination of housekeeping functions in assigned sections. This role involves inspecting Guest Rooms to ensure they meet high standards, assisting Room Attendants as needed, and providing necessary training. In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, this individual will inspect all V.I.P. rooms and report their availability to the Front Office.

Responsibilities:
  • Approach all encounters with guests and associates in a friendly and service-oriented manner.
  • Maintain regular attendance in compliance with company standards.
  • Comply with company standards and regulations to ensure safe and efficient hotel operations.
  • Inspect staff's work performance within assigned sections on a daily basis to assure that standards and productivity levels are being met.
  • Oversee the organized closing of floors at the end of the day, ensuring Room Attendants' carts are clean and restocked with linen only.
  • Ensure records of daily assignments are completed, signed off on, and turned into the Housekeeping Office on time.
  • Maintain key control systems.
  • Assist with supervision of all staff in Laundry and Housekeeping, holding them accountable and responsible for their work performance.
  • Handle items for 'Lost and Found' according to company standards.
  • Be familiar with all company policies and House Rules.
  • Ensure that associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and other associates.
  • Ensure the overall appearance, cleanliness, and orderliness of staff.
  • Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period.
  • Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment.
  • Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways, and landings.
  • Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily.
  • Initiate work orders for repairs and maintenance for doors, plumbing, heating/air, electrical equipment, furniture, carpets, drapes, etc. Follow through on each work order until completed.
  • Assist with proper and constructive training of Room Attendants.
  • Motivate, coach, and counsel staff as necessary.
  • Collect all keys and assignment sheets daily at the end of the shift.
  • Attend meetings as required by Management.
  • Ensure completion of regular maintenance and cleaning projects on a biannual basis.
  • Monitor all V.I.P.'s special guests and requests.
  • Perform any other duties as requested by Management.
Property Details:

The Hampton Inn Battle Creek hotel is located off Interstate 94 in Battle Creek, Michigan. Our three-story hotel is within 5 miles of historic downtown and the headquarters of the Kellogg Company, known internationally for its breakfast cereals. More than 70 tenants are situated at nearby Fort Custer Industrial Park. Travelers can discover easy access to Lakeview Square Mall and Binder Park Zoo. Play a slot machine or reserve a ticket for live entertainment at FireKeepers Casino, only 8 miles away.

Company Overview:

Aimbridge Hospitality is the global leader in third-party hotel management, representing over 1,550 hotels in all 50 states and 22 countries. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.

Benefits:
  • After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes:
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

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