Customer Service Representative

4 weeks ago


Boston, Massachusetts, United States PrimeFlight Aviation Services Full time
Customer Service Agent Job Description

At PrimeFlight Aviation Services, we are seeking a highly skilled and customer-focused Customer Service Agent to join our team. As a Customer Service Agent, you will play a vital role in providing exceptional service to passengers and visitors at the airport.

Key Responsibilities:
  • Welcome and assist passengers at the airport, ensuring a smooth and efficient check-in and boarding process.
  • Provide accurate information on flight schedules, gate assignments, and airport services.
  • Handle passenger check-in and baggage processing efficiently and courteously.
  • Assist passengers with self-service kiosks and online check-in procedures.
  • Resolve customer issues and complaints in a professional and timely manner.
  • Make announcements and keep passengers informed about flight changes and boarding times.
Requirements:
  • Minimum age of 18 years old.
  • Ability to read, write, speak, and understand the English language.
  • 1 year of customer service experience.
  • Comfortable working with computers, mobile devices, and tablets.
  • Ability to pass a drug screen.
  • Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
What We Offer:
  • A competitive pay scale.
  • A positive and supportive work environment.
  • Opportunities for career progression and growth.

PrimeFlight Aviation Services is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees.



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