Customer Service Representative
4 weeks ago
At PrimeFlight Aviation Services, we are seeking a highly skilled and customer-focused Customer Service Agent to join our team. As a Customer Service Agent, you will play a vital role in providing exceptional service to passengers and visitors at the airport.
Key Responsibilities:- Welcome and assist passengers at the airport, ensuring a smooth and efficient check-in and boarding process.
- Provide accurate information on flight schedules, gate assignments, and airport services.
- Handle passenger check-in and baggage processing efficiently and courteously.
- Assist passengers with self-service kiosks and online check-in procedures.
- Resolve customer issues and complaints in a professional and timely manner.
- Make announcements and keep passengers informed about flight changes and boarding times.
- Minimum age of 18 years old.
- Ability to read, write, speak, and understand the English language.
- 1 year of customer service experience.
- Comfortable working with computers, mobile devices, and tablets.
- Ability to pass a drug screen.
- Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
- A competitive pay scale.
- A positive and supportive work environment.
- Opportunities for career progression and growth.
PrimeFlight Aviation Services is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees.
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