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Customer Service Representative
1 month ago
ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide.
Locations in USA, London, Dubai and Shanghai. One Stop Solution.Job Description
We are seeking a Customer Service Representative who can become an integral member of our team, providing exceptional support to our clients.
DUTIES AND RESPONSIBILITIES:
- Routinely check for incoming jobs from various sources and accurately code customer tickets in accordance with company guidelines.
- Address all client inquiries and concerns in a timely and professional manner.
- Explain complexities and scheduling of each job before assigning tasks to team members.
- Contact clients with questions regarding specifications, deadlines, and budgets.
- Double check correctness of information given on incoming correspondence.
- Log jobs out after completion and shipping.
- Ensure the front desk is clean and organized at all times.
- Possess the ability to multitask without losing focus.
- Provide front counter assistance to customers as needed.
- Responsible for answering incoming telephone calls.
- Maintain proper inventory of supplies.
- Provide backup assistance to the production staff as needed.
QUALIFICATIONS:
Strong organizational skills and attention to detail
Experience with enhancing service offerings
Good knowledge of how to increase revenue
Experience with Prepress and offset
Solutions focused - ability to solve problems efficiently
Ability to communicate effectively
Excellent Customer Service skills and experience
Proficiency with MSOffice
Graphics Application skills and experience