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Customer Service Representative

1 month ago

Boston, Massachusetts, United States Enterprise Mobility Inc Full time
Job Overview

The Customer Experience Representative role at Enterprise Mobility Inc involves providing exceptional customer service to both internal and external customers. This includes assisting with branch and rental needs, with a focus on communication through email. The successful candidate will also gain knowledge through local training and hands-on experience, enabling them to provide administrative support, customer assistance, and act as a rental backup in a large airport branch.

This position offers a competitive hourly rate, with opportunities for shift differentials and monthly bonus incentives. The average monthly commission bonuses range from $300 to $1400.

The role is located at Boston Logan Airport, and the company offers a range of benefits, including paid time off, a consistent full-time schedule, employee discounts, and a retirement savings plan.

Key Responsibilities

  • Respond to incoming customer inquiries via email for all three brands (Enterprise, National, and Alamo)
  • Log and organize items in the Lost and Found
  • Provide daily follow-up with QSPs
  • Work with customers with overdue rentals
  • Assist with incomplete rentals and returns
  • Perform miscellaneous and backup duties as assigned

Requirements

  • Must be at least 18 years old
  • Must have a High School Diploma or GED
  • Must have a valid US driver's license
  • Must have no more than 2 moving violations and/or at-fault accidents on their driving record in the past 3 years
  • Must have no drug or alcohol-related convictions on their driving record in the past 5 years
  • Must have at least 6 months of prior customer service experience