Customer Service Representative
4 weeks ago
At LanceSoft, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our Consumer Care department, you will be responsible for providing exceptional customer service to our clients. Your primary goal will be to resolve consumer issues in a timely and professional manner, while maintaining a high level of service quality.
Key Responsibilities:
- Provide exceptional customer service under the direction of the Consumer Care Manager.
- Handle a variety of customer contacts and communication methods.
- Accurately document and resolve consumer issues while maintaining service quality.
- Adapt to changes and innovation in products and processes.
- Participate in training on company products and systems.
Requirements:
- Excellent customer service skills with a strong service-oriented mindset.
- Proven leadership abilities.
- High degree of accuracy and attention to detail in work.
- Strong verbal and written communication skills, able to communicate clearly and professionally.
- Technical aptitude with knowledge of PC and Mac systems.
- Strong organizational and time management skills, able to prioritize tasks effectively.
- Ability to thrive in a fast-paced environment and quickly learn/adapt to customer service demands.
- Capable of assessing situations thoroughly to make informed decisions.
- Minimum of 3 years of experience in a contact center environment preferred.
- Proficient in Microsoft Office Suite applications.
- Bilingual or multilingual (French Canadian or Spanish) is a plus.
Education:
- Associate's degree preferred, or a combination of some college and equivalent work experience.
Experience Levels:
- Junior : 0-3 years of relevant work experience.
- Mid-Level : 3-6 years of relevant work experience.
- Senior : 6+ years of relevant work experience with technical and business knowledge.
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