Ecosystem Partner Engineer

2 weeks ago

San Francisco, California, United States TBD Full time
Job Overview

Company Overview

TBD, established in July 2021, is one of the key divisions of Block, which also includes Square, Cash App, and Tidal. Our vision at TBD is to foster a decentralized future that empowers individuals with ownership and control over their finances, data, and identity. We are committed to building an open-source platform and developer infrastructure that facilitates global economic participation.

We invite innovators to collaborate with us in developing and adopting decentralized technologies that address real-world challenges. Our mission is to enhance economic empowerment through open-source solutions that are created collaboratively. The products we develop will equip developers, institutions, and individuals with the tools necessary to create the next generation of applications and services, contributing to a decentralized future.

Position Summary

We are in search of a skilled Partner Engineer to serve as a vital link between our engineering team and our initial clientele. Your role will involve comprehending customer requirements, translating technical specifications, and ensuring our solutions surpass client expectations. You will spearhead implementation projects for our open-source offerings and engage with our TBD ecosystem to analyze the architectures of participants.

You will report directly to the Head of Ecosystems at TBD.

Key Responsibilities

  • Act as the primary technical liaison for our initial customers, offering expert advice and support throughout the engagement and implementation phases.
  • Collaborate with the engineering team to grasp product capabilities and limitations, effectively communicating these to clients.
  • Engage closely with customers to identify their business needs and technical requirements, translating these into actionable engineering tasks.
  • Lead the creation of tailored solutions and integrations to fulfill customer needs, working collaboratively with the engineering team to ensure successful outcomes.
  • Provide technical training and support to customers, ensuring they can effectively utilize and gain value from our solutions.
  • Collect customer feedback and collaborate with the engineering team to enhance our products and services continuously.
  • Understand common technical architectures in payment companies and design scalable, secure solutions.
  • Oversee SDK implementations and offer guidance on best practices for utilizing Rust, Swift, Kotlin, and Go in payment applications.
  • Manage the complete project lifecycle of implementation initiatives, from planning and execution to delivery and post-launch support.
  • Utilize emerging technologies, such as generative AI, to expedite implementations and proofs of concept with customer systems and SDKs.

Qualifications

  • Over 10 years of experience in a technical customer-facing role, such as solution engineering, technical sales, or consulting.
  • A willingness to start as an individual contributor, with the potential to build and lead a team.
  • A technical background with experience in software development, systems integration, and cloud technologies.
  • Proven ability to establish communication and engagement with prospects, explaining complex technical concepts to non-technical audiences.
  • Experience in identifying prospects' pain points and validating issues with customers while collaborating with cross-functional teams.
  • Familiarity with open-source software and SDKs is advantageous.
  • Understanding of technical architectures in payment companies, including security protocols, data encryption, and compliance standards.
  • Proficient in two or more of the following: Java, Javascript, Swift, Kotlin, Golang, with a willingness to learn and adapt to additional programming languages.
  • Knowledge of payment processing, digital wallets, and financial technology.
  • Experience in pre-sales engineering for enterprise software.
  • A strong interest in emerging technologies related to decentralized systems, stablecoins, Bitcoin, and generative AI.

If you are a solution-oriented engineer with a commitment to customer success and a solid understanding of payment architectures, we encourage you to consider this opportunity.

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