Business Services Lead

7 days ago

Pittsburgh, Pennsylvania, United States Dynamic Workforce Solutions Full time
Job Title: Business Services Lead

About the Company:

Dynamic Workforce Solutions (DWFS) is a leading provider of workforce development and training solutions. We contract with state and local entities to deliver services that offer reliable workforce development and training solutions.

Our innovative approach to delivering services, passion for the work we do, and commitment to ongoing quality have defined over three decades of exceptional results.

We commit to delivering Extreme Customer Service in order to provide outstanding outcomes for the people and businesses we serve.


Job Summary:

The Business Services Lead will be responsible for overseeing and administering a marketing plan and coordinating job development activities among employer organizations.


Key Responsibilities:
  • Perform all business service functions as required to meet performance goals and assist team members with balancing workloads.
  • Provides training and coaching to assist with execution of marketing plan and exceeding the expectations of employers.
  • Develop and oversee worksites for work experience and on-the-job training contracts.
  • Evaluate the needs of employers and devise customized plans that address the needs of employers with training and development of job seekers that are qualified to meet business demands.
  • Coordinate daily activities and establish short and long-term goals that ensure achievement of performance goals.
  • Develop and maintain effective working relationships with all project team members, employers, and community partners.
  • Problem-solve difficult situations on behalf of customers and staff utilizing Extreme Customer Service principles.
  • Oversee the process of preparing marketing plan reports and monitoring documents for dissemination, identifying areas for improvement, and effectively communicate findings and recommendations to management and appropriate staff.
  • Review and approve all policy and procedures (SOPs) related to marketing plan to ensure consistent application of SOPs and make recommendations for improvement when necessary.
  • Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.
  • The provider is expected to utilize consultative selling approaches to truly listen to, understand, and meet the changing needs of employers.

Requirements:
  • Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity
  • Bachelor's Degree from an accredited college or university or equivalent experience
  • Minimum of 2 years of supervisory experience and 2 years of business-to-business sales experience
  • Prefer experience with training and coaching in a performance-based environment
  • Prefer working knowledge of WIOA and all applicable local Workforce Service programs
  • Familiarity with applicable federal, state, and local laws and regulations required

Preferred Skills:
  • Experience facilitating committee meetings, making presentations to, and establishing relationships with a variety of associations and employer groups
  • Excellent interpersonal skills with the ability to effectively engage a diverse audience in verbal and written format

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