Senior Technical Support Specialist

1 day ago


Chicago, Illinois, United States ThreePDS Inc. Full time
Job Overview

We are seeking an experienced Senior Technical Support Specialist to join our team at ThreePDS Inc. in Chicago, IL. This is a non-driving position with a competitive salary and benefits package.

Key Responsibilities:

Our ideal candidate will have a minimum of 2 years of experience in technical support and a strong background in server and storage break and fix. They will be responsible for providing desk-side support and technical guidance to lower-level engineers, handling complex products and problems, and functioning as a team or site leader. Additionally, they will be required to perform tasks such as performing server and storage break and fix, providing support for enterprise products, networking products with Cisco certification requirements, and payment systems products and core-CMOS products. The successful candidate will also be responsible for maintaining PCs, associated software, networks, servers, and peripherals, testing and certifying PCs, networks, servers, and approved applications, and following up on problems or escalation.

Requirements:

To be successful in this role, the candidate must have a strong technical background and excellent communication skills. A minimum of 2 years of experience reflected on resume is required, and temporary to permanent position for the right candidate is offered. Our ideal candidate will also have Cisco certification requirements and experience in server and storage break and fix.

Benefits:

We offer a competitive salary range of $70,000 - $90,000 per year, depending on experience, and a comprehensive benefits package including medical, dental, and vision insurance, 401(k) matching, and paid time off.

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