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Customer Service Representative

1 month ago


Savannah, Georgia, United States Mass Markets Full time
Customer Service Representative

At Mass Markets, we're looking for a skilled Customer Service Representative to join our team. As an Inbound Customer Service Agent, you'll be responsible for handling customer inquiries and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Answer inbound calls and respond to customer inquiries
  • Resolve customer complaints and issues through effective problem-solving and communication
  • Upsell products and services to customers when opportunities arise
  • Collaborate with other departments to resolve complex issues
  • Utilize knowledge base and training to accurately answer customer questions

We're looking for a candidate who is passionate about delivering exceptional customer service and has excellent communication and problem-solving skills. If you're a team player who is motivated to provide outstanding service, we'd love to hear from you