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Customer Reservations Specialist

2 months ago


Wisconsin Dells, Wisconsin, United States Kalahari Resorts and Conventions Full time


Kalahari Resorts Conventions offers an unparalleled waterpark resort and conference experience, all seamlessly integrated under one roof. This authentically African-themed destination features the largest indoor waterparks in America, along with elegantly appointed guest accommodations, a full-service spa, a vibrant family entertainment center, signature dining options, unique retail outlets, and a cutting-edge convention facility.

We invite you to consider our Reservations Agent role. In this position, which includes a base salary plus commission, you will be tasked with delivering exceptional service to all guests while managing, recording, and modifying reservations. Your focus will be on optimizing revenue and occupancy for Kalahari Resorts. Proficiency in computer systems and bilingual capabilities in Spanish are essential.

Moreover, candidates must possess flexible availability, as shifts may extend into evenings, weekends, and holidays. The ability to swiftly adapt to changing circumstances is crucial, as is the capacity to maintain a stationary position for the majority of your work hours.

Company Mission

We are committed to exceeding expectations in our products and services.

Recruiting Vision

We recognize that individuals are the cornerstone of our recruitment strategy. Reflecting our brand's ethos, we uphold values of authenticity, curiosity, integrity, timeliness, and commitment to follow-through. Building relationships is vital to our success, regardless of current openings.

A Sampling of Our Benefits

Our team enjoys a comprehensive and appealing benefits package, which includes:
  • Competitive compensation above industry standards
  • Opportunities for internal promotions
  • Wellness initiatives covering mental, financial, physical, work/life balance, and career development
  • Access to educational programs
  • Comprehensive benefits for full-time employees
  • 401(k) plan with company matching
  • Appreciation events, social gatherings, and retention initiatives
  • Paid time off and holiday compensation
  • Discounts and perks at our resorts
Kalahari Resorts Conventions has consistently been recognized for its commitment to both associates and guests, earning accolades such as Forbes America's Best Midsize Employers, Cond Nast Traveler's #1 World's Coolest Indoor Waterparks, and TripAdvisor's Travelers' Choice Awards.

Kalahari Resorts Conventions is an equal opportunity employer.