Industrial Operations Specialist

7 days ago


Sarasota, Florida, United States JASCI Full time
Job Overview

JASCI is seeking a highly skilled Industrial Engineer to support operations and optimize performance to achieve desired financial and service results. This role involves project management, implementation, training, go-live support, and technical support.

Key Responsibilities
  • Develop and implement operation workflows for customers and their businesses
  • Design and execute detailed communication plans to ensure timely status reports and clear communication with clients
  • Align operational functions with company objectives and client needs
  • Prioritize professional service projects based on value-add, ROI potential, and impact on technical resources
  • Ensure tight management, customer communications, and expectation setting for customer deployments
  • Assure customer SLAs and other service requirements are achieved
  • Provide client support during project go-live, evaluate results, and create lessons learned
  • Perform various tests on processes, prepare documents, and coordinate with management to resolve issues within required timeframes
  • Collaborate with the development team to design new programs for client implementation activities and manage communication with the department to resolve issues
  • Perform research on client issues, document findings, and implement technical activities to support and optimize client operations
  • Prepare and maintain technical and business documents, and collaborate with clients and JASCI to provide support for issues
  • Establish technical project requirements and maintain effective professional relationships with clients, organizing project materials
  • Assist clients in monitoring software implementation lifecycles and assist with customization as needed
  • Train client technical staff on hardware and software issues and identify process issues, providing solutions
Requirements
  • 3+ years' experience in Industrial Engineering, Professional Services, and/or Logistics Operations
  • Cloud SaaS deployment model experience
  • Project Management Skills
  • Strong leadership and interpersonal skills
  • Ability to quickly learn new concepts and technologies and convert them into customer solutions
  • Direct customer-facing and implementation delivery experience in a Consulting or Professional Services organization
  • Bachelor's Degree in Industrial Engineering, Supply Chain Management, Business, or related field; Masters/MBA is a plus
  • Familiarity with emerging technologies and applications in relation to business processes
  • Commitment to customer satisfaction
  • Familiarity with Warehouse Management Systems (WMS) and prior experience in implementing new software
Benefits

Competitive benefits



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