Bilingual Patient Services Representative I
4 weeks ago
The Patient Services Representative I is responsible for initiating patient visits, coordinating patient appointments, collecting payments, entering/updating patient information on our computer system, and providing courteous, efficient, and informal telephone access to clinic services.
Key Responsibilities- Greet all patients and guests in a warm and friendly manner.
- Perform AIDET 100% of the time, maintaining a 90% proficiency score.
- Register patients, collect demographics, and update data as needed.
- Schedule appointments for patients using scheduling protocols and answering scripts.
- Enter accurate data in EMR, EDR, and other electronic records in accordance with protocol.
- Obtain and verify insurance information.
- Collect and record payments from patients, balancing encounter batch and monies collected with totals in practice management system.
- Direct phone calls to the proper destination or take a message as per protocol.
- Assist patients with information and education on other CVCH programs as approved by Supervisor.
- Provide accurate verbal translation, English & Spanish, when required.
- High School Diploma or equivalent preferred.
- One year experience in the medical or business/office field or equivalent education and training/certification preferred.
- Bilingual in English/Spanish required.
- Knowledge of computer applications and equipment related to work.
- Ability to work in a multi-task environment, prioritizing tasks properly, and completing tasks/projects in a timely manner.
- Basic computer experience; adequate typing; 10-key calculator and filing skills; ability to communicate with fluency in English/Spanish.
- Coverage includes Medical, Dental, Paid Leave, Holidays, and other benefits as outlined in the benefits guide.
- Medical coverage includes Premera (Self-Insured) with a $50 monthly premium for employees and varying rates for dependents.
- Dental coverage includes Washington Dental with 100% coverage for employees and 50% coverage for dependents.
- Paid Leave includes 120 hours in the first year, 136 hours in the second year, and increasing accruals thereafter.
- Extended Illness Bank (EIB) allows for a maximum accrual of 200 hours.
- Tuition Reimbursement is available for approved courses, with reimbursement up to $2,000 for an Associate's degree, $2,500 for a Bachelor's degree, and $3,000 for a Master's degree.
The hourly rate for this position is $18.46.
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