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Client Success Manager

2 months ago

Fort Wayne, Indiana, United States Inbenta Full time
Job Description

About Inbenta

Inbenta is a global technology company that specializes in developing an Automatic Language Processing (NLP) engine, which provides answers to human intentions formulated in natural language. Our company is headquartered in Texas, USA, with offices and team members around the world. We build conversational solutions for businesses, including chatbots, knowledge management tools, and search engines, serving global blue-chip companies in various sectors.

About the Role

We are seeking an energetic and talented Client Success Manager based in the USA, with a background in technology sales, specifically SaaS focused on Artificial Intelligence and NLP environments. The ideal candidate will have technical selling experience and a passion for working in a rapidly growing, industry-leading company with dynamic and talented colleagues.

Main Responsibilities

  • Customer Understanding: Understand the needs of your customer and effectively align Inbenta solutions to solve those needs.
  • Relationship Management: Manage and retain current business through proactive engagement, servicing, and support.
  • Opportunity Generation: Generate, cross-sell, and upsell opportunities to share with the Sales team for revenue expansion.
  • Collaboration: Work collaboratively with cross-functional teams, including Client Experience, Delivery, Development, and Product Teams, in identifying, capturing, and tracking solution success criteria.
  • Client Engagement: Actively monitor client activity and proactively work with clients to realize the full value of the Inbenta solution.
  • Quarterly Business Reviews: Create and manage quarterly business reviews to engage customers in innovation of new solutions and continuous improvement of current implementations.
  • Customer Satisfaction: Develop high levels of customer engagement and satisfaction while focusing on revenue growth.
  • Single Point of Contact: Be the single point of ownership and contact for customers and internal stakeholders.
  • Customer Insights: Be the Voice of the Customer: partner with cross-functional teams to translate customer business needs and product insights into new solutions and capabilities.
  • Account Health: Maintain engagement with customers to monitor account health and ensure alignment with their priorities.
  • Customer Testimonials: Work collaboratively with the Marketing team to build Customer testimonials and referrals.
  • Renewal Processes: Own the renewal processes to increase client loyalty, retention, and revenue growth.
  • Product Expertise: Be an Inbenta product and solutions expert.
  • System Maintenance: Maintain system records, including but not limited to CRM, Click up, etc.
  • Resource Allocation: Proactively identify and prioritize resources and efforts according to value and risk.

Requirements

  • Education: BS/MS degree in Computer Science, Engineering, or a related field.
  • Experience: Minimum 5 years of experience in tech/software as a service sales roles.
  • Preferred Experience: Familiarity with AI, ML, NLP, APIs, and SDKs.

Soft Skills

  • Languages: English, Spanish, French.
  • Consultative Selling: Consultative selling skills.
  • Negotiation: Negotiation skills.
  • Value-Based Selling: Value-based selling skills.
  • Communication: Advanced communication skills, both verbal and written.
  • Results-Oriented: Results-oriented.
  • Account and Pipeline Management: Account and pipeline management.
  • Self-Learning: Self-learner focused on continuous improvement.
  • Collaboration: Collaboration skills.
  • Team Orientation: Team-oriented.
  • Analytical Orientation: Analytically oriented.
  • Winning Focus: Focused on winning.

Software and Tools Experience

  • CRM Tools: Salesforce and other CRM tools.
  • Sales Navigator: LinkedIn Sales Navigator.
  • Zoom Info: Zoom Info.
  • Google Applications: Google Applications.
  • MS Applications: MS Applications.
  • Teams: Teams.

What We Offer

  • Full-Time Position: A full-time position.
  • Multilingual Environment: A multilingual and multicultural environment.
  • Good Work-Life Balance: Good work-life balance and a flexible schedule.
  • Competitive Benefits: Competitive benefits.
  • Team-Building Activities: Team-building activities and parties.