Senior Customer Success Manager
3 days ago
This is a critical and comprehensive role in Carrier's fast-paced and growing HVAC Control Board market. The successful candidate will be a self-directed leader who can achieve and exceed product and business growth targets while driving improved quality, delivery, demand planning, and customer satisfaction.
Key Responsibilities- Customer Satisfaction: Hold regular customer status reviews via Teams and factory visits. Drive customer satisfaction to a highly satisfying level. Maintain customer dashboards, action registers, and track customer initiatives.
- Quality: Work with customer factories to ensure products meet quality expectations. Define project requirements, priorities, and provide overall direction to help coordinate initiatives led by quality engineers.
- Delivery: Review customer factories monthly on-time delivery reports and work with Carrier Controls customer service and Logistics department to achieve 100% OTD. Work with customer service, manufacturing, and sourcing to expedite customer pull-ins or problem shipments.
- Forecasting: Work with customer factories monthly to generate an accurate 12-month forecast. Provide market intelligence for each business area to support monthly forecast adjustments.
- Quoting: Work with the product manager to determine customer pricing. Generate quote letters for product updates and new product introductions. Review and update product transition plans with Customer Service and the demand planning team.
- New Business: Identify new business opportunities and support the product manager in developing Business Opportunity Proposals and engineering development plans. Identify opportunities to grow segment sales year over year.
- Bachelor's Degree: Required
- 6+ Years of Experience: In development and execution of product strategies for customers
- 3+ Years of Experience: Leading people in cross-functional organizations and managing accounts and relationships with diverse sets of customers in the US and Europe
- Masters Degree: Preferred
- 3+ Years of Experience: In the electronics space with hardware, software, or firmware products
- HVAC Controls Experience: Preferred
- Project and Program Management: Preferred
-
Senior Customer Success Manager
2 weeks ago
Fort Wayne, Indiana, United States Carrier Full timeAbout the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our Carrier Controls team. As a key member of our commercial business segment, you will be responsible for maintaining and growing all facets of the customer relationship to drive world-class customer satisfaction.Key Responsibilities:Customer Satisfaction: Hold regular...
-
Senior Customer Success Manager
2 days ago
Fort Wayne, Indiana, United States Carrier Full timeAbout This RoleThis is a critical and comprehensive opportunity in Carrier's fast-paced and growing HVAC Control Board market. The successful candidate will be a self-directed leader responsible for achieving and exceeding product and business growth targets while driving improved quality, delivery, demand planning, and customer satisfaction.This position...
-
Senior Customer Success Manager
3 weeks ago
Fort Wayne, Indiana, United States Carrier Full timeAbout this RoleThis is a critical and comprehensive opportunity in Carrier's fast-paced and growing HVAC Control Board market. It requires a self-directed leader for achieving and exceeding product and business growth targets while simultaneously driving improved quality, delivery, demand planning, and customer satisfaction.This position will include 25%...
-
Senior Manager Customer Advocacy Lead
4 weeks ago
Fort Wayne, Indiana, United States VirtualVocations Full timeVirtualVocations is seeking a Senior Manager, Customer Advocacy & Community to develop and implement strategies for Customer and Product Advisory Board programs focused on security professionals. Key Responsibilities: * Develop and implement strategies for Customer and Product Advisory Board programs focused on security professionals * Lead recruitment...
-
Customer Success Support Specialist
3 days ago
Fort Wayne, Indiana, United States Sharetec Full timeCustomer Success Support AnalystSharetec is seeking a highly skilled Customer Success Support Analyst to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting to clients via remote...
-
Customer Success Support Specialist
4 weeks ago
Fort Wayne, Indiana, United States Sharetec Full timeJob Title: Customer Success Support AnalystSharetec is seeking a highly skilled Customer Success Support Analyst to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Utilize technical and analytical skills to deliver service and...
-
Customer Success Support Specialist
2 weeks ago
Fort Wayne, Indiana, United States Sharetec Full timeCustomer Success Support AnalystSharetec is seeking a highly skilled Customer Success Support Analyst to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Use a technical and analytical approach to deliver service and support to...
-
Customer Success Support Specialist
2 weeks ago
Fort Wayne, Indiana, United States Northern Data Systems Full timeCustomer Success Support Analyst Job DescriptionWe are seeking a highly skilled and motivated Customer Success Support Analyst to join our team at Sharetec. As a Customer Success Support Analyst, you will play a critical role in providing exceptional support to our clients, ensuring their satisfaction and loyalty to our company.Key Responsibilities:Provide...
-
Customer Success Support Analyst
3 weeks ago
Fort Wayne, Indiana, United States Northern Data Systems Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Success Support Analyst to join our team. As a Customer Success Support Analyst, you will be responsible for providing exceptional customer service and support to our clients. This is a fantastic opportunity to work with a dynamic team and make a real impact on our clients' success.Key...
-
Customer Success Support Analyst
2 days ago
Fort Wayne, Indiana, United States Northern Data Systems Full timeCustomer Success Support AnalystWe are seeking a highly skilled and dedicated Customer Success Support Analyst to join our team at Sharetec. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting to clients...
-
Customer Success Support Specialist
3 days ago
Fort Wayne, Indiana, United States Northern Data Systems Full timeCustomer Success Support AnalystWe are seeking a highly skilled and customer-focused Customer Success Support Analyst to join our team at Sharetec. As a key member of our support team, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction and loyalty to our company.Key Responsibilities:Provide technical support...
-
Customer Success Support Specialist
2 weeks ago
Fort Wayne, Indiana, United States Sharetec Full timeCustomer Success Support AnalystSharetec is seeking a highly skilled Customer Success Support Analyst to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting to clients via remote...
-
Customer Success Support Specialist
3 days ago
Fort Wayne, Indiana, United States Northern Data Systems Full timeCustomer Success Support AnalystWe are seeking a highly skilled and motivated Customer Success Support Analyst to join our team at Sharetec. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting to clients...
-
Senior Pharmacy Operations Manager
4 weeks ago
Fort Wayne, Indiana, United States Trellis Rx Full time{"title": "Senior Pharmacy Operations Manager", "content": "Transforming Specialty Pharmacy ServicesTrellis Rx is seeking a seasoned leader to drive the success of our specialty pharmacy program in partnership with Parkview Medical Center in Fort Wayne, IN. As our Senior Pharmacy Operations Manager, you will be responsible for developing and executing...
-
Fort Wayne, Indiana, United States American Senior Communities Full timeJob Title: LPN (Licensed Practical Nurse)Join American Senior Communities as a Licensed Practical Nurse (LPN) and make a meaningful difference in the lives of our residents. As a key member of our healthcare team, you will have the opportunity to develop strong relationships with our residents and their families, while providing exceptional care and...
-
Fort Wayne, Indiana, United States American Senior Communities Full timeJoin American Senior Communities as a Licensed Practical Nurse (LPN) and make a meaningful difference in the lives of our residents. As a skilled nursing care specialist, you will play a vital role in enriching the lives of our residents by providing compassionate and detail-oriented care. **Responsibilities:** * Deliver exceptional nursing care to...
-
Senior Project Manager
3 weeks ago
Fort Wayne, Indiana, United States PM Design Group, Inc. Full timeJob SummaryThe Senior Project Manager is responsible for overseeing the successful delivery of commercial and retail projects. This role involves planning, organizing, and controlling project teams to ensure timely and profitable project completion.Key Responsibilities:Manage multiple projects simultaneously, ensuring effective resource allocation and...
-
Medication Aide
4 weeks ago
Fort Wayne, Indiana, United States Cedarhurst Senior Living Full timeCedarhurst Senior Living - Medication Aide Job DescriptionCedarhurst Senior Living is seeking a dedicated and compassionate Medication Aide to join our team. As a Medication Aide, you will play a vital role in ensuring the health and well-being of our residents by providing medication administration and support services.Key Responsibilities:Administer...
-
Fort Wayne, Indiana, United States American Senior Communities Full timeAbout the RoleWe are seeking a dedicated and compassionate Licensed Practical Nurse (LPN) to join our team at American Senior Communities. As a LPN, you will play a vital role in providing exceptional care to our residents, promoting their physical and emotional well-being, and enriching their lives.ResponsibilitiesDeliver high-quality nursing care to...
-
Senior Mechanical Project Manager
2 days ago
Fort Wayne, Indiana, United States Gpac Full timeJob Title: Senior Mechanical Project ManagerWe are seeking a highly experienced Senior Mechanical Project Manager to join our team at GPAC. As a key member of our project management team, you will be responsible for managing and delivering exceptional results on a variety of projects, including higher education, government, healthcare, industrial, and...
