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Veterinary Client Relations Coordinator

4 weeks ago

Fort Wayne, Indiana, United States Ethos Veterinary Health Full time
About the Role

We are seeking a highly skilled and compassionate Veterinary Client Relations Specialist to join our team at Ethos Veterinary Health. As a key member of our client-facing team, you will be responsible for providing exceptional client service, building strong relationships, and ensuring a positive experience for our clients and their pets.

Key Responsibilities
  • Provide exceptional client service, responding to client inquiries and resolving issues in a timely and professional manner
  • Build and maintain strong relationships with clients, ensuring a positive and personalized experience
  • Assist with scheduling, check-in, and check-out processes, ensuring seamless communication and coordination
  • Triage incoming cases, providing guidance and support to clients and staff as needed
  • Facilitate client transactions, explaining financial options and ensuring a clear understanding of services and costs
  • Perform additional duties as assigned, supporting the team and contributing to the success of our hospital
Requirements
  • High school diploma or equivalent required; previous customer service experience and veterinary experience preferred
  • Strong communication and interpersonal skills, with the ability to build rapport with clients and staff
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities with ease
  • Proficiency in Microsoft Office and basic computer skills
  • Detail-oriented and organized, with a focus on accuracy and efficiency
What We Offer
  • Competitive compensation and benefits package, including medical, dental, and vision coverage
  • 401(k) with employer match and employee referral program
  • Quarterly bonus incentives and continuing education opportunities
  • Uniform allowance and paid time off, including sick time and vacation days
  • Opportunities for professional growth and development, with a focus on client service and relations
About Ethos Veterinary Health

Ethos Veterinary Health is a leading network of specialty and emergency hospitals, dedicated to providing exceptional care and service to our clients and their pets. With a focus on innovation, collaboration, and compassion, we strive to set the standard in veterinary excellence. Join our team and be part of a dynamic and supportive community of professionals who share your passion for delivering exceptional care and service.