Administrative Associate

3 days ago


Austin, Texas, United States University of Texas at Austin Full time
Job Summary

We are seeking a highly organized and detail-oriented Administrative Associate to join our team at the University of Texas at Austin. As a key member of our medical records department, you will play a critical role in ensuring the accuracy and completeness of patient records.

Key Responsibilities
  • Conduct appointments with school staff members and families to gather and review necessary information and forms to create client charts in the electronic health records system.
  • Schedule patient appointments as requested in collaboration with clinicians, school staff members, and families via video calls, phone calls, and email.
  • Establish and maintain effective working relationships with the internal team at Dell Medical School and Dell Children's Medical Team and external community and school partners.
  • Navigate all contacts appropriately across multiple virtual platforms.
  • Provide support and training for school partners on our internal processes and procedures.
  • Respond to patient inquiries via electronic multi-media requests (email, chat, web, etc.).
  • Complete appointment confirmation calls, ensuring patients attend their appointment.
  • Offer technical assistance and monitoring support for external partners.
  • Manage clinician schedules in electronic platforms.
  • Create manuals, instructional videos, workflows, and training materials.
Requirements

To be successful in this role, you will need excellent communication and organizational skills, as well as the ability to work effectively in a fast-paced environment. If you are a detail-oriented and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply.



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