Healthcare Relationship Manager

2 weeks ago


Chicago, Illinois, United States RLDatix Full time
About RLDatix

RLDatix is a leading healthcare technology company dedicated to improving patient care and safety. Our connected healthcare operations platform provides critical data insights to help organizations optimize their operations and improve patient outcomes.

Job Summary

We are seeking a skilled Relationship Manager to join our Customer Success team. The successful candidate will be responsible for maintaining and expanding relationships with our current customer partners to ensure optimal value and success throughout the customer's lifecycle.

Key Responsibilities
  • Establish and maintain productive relationships with key stakeholders to enhance customer satisfaction and retention.
  • Facilitate and support onsite customer meetings and events to drive strategic and operational objectives.
  • Collaborate with Sales, Customer Excellence, and Solution Advisory teams to implement customer strategies.
  • Identify and manage upsell sales opportunities to drive revenue growth.
  • Update and maintain the CRM system with accurate data to ensure effective account management.
Requirements
  • Expertise in account management and strategy sales in the healthcare industry.
  • Proven success in managing customer relationships and driving upsell opportunities.
  • In-depth knowledge of how to position and support complex healthcare solutions and services.
  • Ability to travel 25% of the time.
  • Sincere interest in enhancing customer satisfaction and adoption.
  • A knack for working collaboratively within a dynamic, fast-paced environment.
What We Offer

RLDatix offers a comprehensive benefits package, including health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays. We are an equal opportunity employer and welcome applications from diverse candidates.



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