HVAC Customer Support Specialist

2 weeks ago


Kingman, Arizona, United States One Hour Air Conditioning and Heating Full time
Position Overview:

At One Hour Air Conditioning and Heating, we are dedicated to providing exceptional service to our clients. We are currently seeking a motivated HVAC Customer Support Specialist who is passionate about enhancing customer experiences and contributing to our growing organization.


Benefits:

We offer a comprehensive benefits package that includes:
- Medical, Dental, and Vision options
- Company Paid Life Insurance
- IRA Match up to 3%
- A unique company culture
- Flexible working hours
- Leadership Development Classes
- Opportunities for growth within a fast-growing company


Key Responsibilities:

The HVAC Customer Support Specialist will:

  • Schedule technician visits for service completion after parts arrive.
  • Handle inbound calls and utilize scripts to capture leads while addressing objections.
  • Promote and sell membership maintenance plans.
  • Manage after-hours phone dispatch and service call entries.
  • Follow up on preventative maintenance service appointments.
  • Resolve client conflicts through effective communication and prompt attention to concerns.
  • Participate in company-sponsored training sessions.
  • Conduct heavy outbound calling during non-peak seasons.
  • Assist with administrative tasks as directed by the Call Center manager.
  • Respond to customer inquiries regarding service schedules, lead times, and invoicing.

Professional Standards:

Maintain a professional image by adhering to safety policies, performance standards, and ethical codes while ensuring courteous interactions with customers and colleagues.


Qualifications:

The ideal candidate will possess:

  • A minimum of 2 years of experience in a high-volume customer service environment.
  • Advanced communication and customer service skills.
  • A valid Driver's License and a clean background.
  • The ability to pass a drug test.
  • A GED or High School Diploma.
  • Capability to work under pressure and manage verbal confrontations.
  • Flexibility to work extended hours, including nights, weekends, or holidays.
  • Bi-lingual skills are a plus but not mandatory.

Equal Opportunity Employer:

One Hour Air Conditioning and Heating is committed to diversity and inclusion. All applicants will be considered without regard to race, color, religion, gender, national origin, citizenship status, sexual orientation, age, marital status, veteran status, or the presence of a medical condition or disability.



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