Commercial HVAC Operations Manager

2 weeks ago


Kingman, Arizona, United States Ambient Edge Full time

The Commercial HVAC Operations Manager oversees a team responsible for the repair and maintenance of heating and cooling systems in commercial facilities. This role involves close collaboration with Field Supervisors, Service Technicians, CSR/Dispatch personnel, and other management to ensure client satisfaction while achieving departmental objectives. Acting as a senior representative of the company, the manager frequently engages with clients, vendors, and suppliers to facilitate clear communication regarding project status and requirements.

Why Choose Ambient Edge?

  • Competitive Compensation: Attractive pay structure
  • Comprehensive Benefits: 100% coverage for medical, dental, and vision for employees, with 50% coverage for family members
  • Work-Life Balance: Generous PTO, flexible scheduling, wellness initiatives, and more
  • Retirement Savings: 401k plan with a full match
  • Company Vehicle: Semi-cool vehicle provided for personal use
  • Advanced Technology: Includes iPhone and necessary software
  • Professional Development: Paid training and ongoing career advancement opportunities
Key Responsibilities:
  • Plan, direct, and provide high-level technical support to meet service demands and customer expectations
  • Collaborate with Field Supervisors to recruit, interview, hire, and train Commercial HVAC Technicians as needed
  • Travel as necessary to support operations
  • Balance hands-on fieldwork with office responsibilities
  • Evaluate departmental efficiency and productivity, implementing necessary procedural changes
  • Establish and maintain a regular training program to ensure technicians are well-versed in the latest service techniques and safety protocols
  • Maintain regular communication with dispatch to ensure proper scheduling of personnel based on skill level and training
  • Develop and oversee budgets, goals, and objectives to ensure departmental profitability
  • Ensure compliance with company policies, procedures, and standard operating procedures
  • Manage large projects and analyze performance reports
  • Collaborate with other departmental managers to achieve company and departmental goals
  • Perform additional tasks as required to maintain efficient departmental operations
Qualifications:
  • Exceptional customer service and sales capabilities
  • Over 10 years of experience in commercial HVAC, with a minimum of 5 years in a managerial position
  • Post-secondary education from college, trade school, or military experience
  • In-depth knowledge of HVAC and refrigeration systems
  • Technical proficiency with local codes and problem-solving skills
  • Strong leadership abilities to enhance team productivity and quality of work
  • Excellent verbal and written communication skills, with strong conflict resolution capabilities
  • Detail-oriented and highly organized, capable of managing multiple tasks
  • Proficient in common office software applications such as MS Word, Excel, and Outlook
  • Demonstrated commitment to personal improvement and motivating technicians
  • Professional appearance and a strong work ethic
  • Valid driver's license with a clean driving record
  • Willingness to work non-standard hours, including nights, weekends, and holidays as needed
Physical Requirements:

• Ability to lift up to 20 lbs occasionally

• Prolonged periods of sitting at a desk and using a computer

• Capability to bend, stoop, and carry items

• Repetitive motions involving wrists, hands, and fingers

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