Guest Experience Specialist

1 week ago


Miami, United States Sonder Full time

About Sonder: With thousands of beautifully designed spaces tailored for travel and living, Sonder is revolutionizing the hospitality industry. Each location is thoughtfully selected and maintained to reflect the unique character of its neighborhood. Whether guests stay for a couple of days or several months, Sonder guarantees a distinctive yet consistent experience. Our commitment to excellence includes 24/7 contactless service, professional cleaning that exceeds health guidelines, and adherence to over 200 quality standards, ensuring an exceptional stay for guests worldwide.

Role Overview: As a Hospitality Service Representative, you will be the face of Sonder, providing essential support throughout the city. This dynamic role is ideal for individuals who enjoy being active and find satisfaction in assisting guests. You are a detail-oriented professional who excels at resolving guest inquiries and fulfilling requests efficiently. If you thrive in a fast-paced environment focused on delivering outstanding guest experiences, we encourage you to explore this opportunity.

Key Responsibilities:

  • Address daily guest inquiries and issues, adhering to Sonder's Service Principles.
  • Guide guests through the Sonder experience, ensuring a memorable first impression.
  • Resolve minor maintenance and technology challenges (e.g., upholstery cleaning, light bulb changes, unit access, Wi-Fi connectivity).
  • Conduct housekeeping quality assessments and inventory checks to maintain hospitality standards.
  • Assist with inventory management, including preparing turnover kits and tracking supplies.
  • Maintain organization in workspaces, including offices and storage areas.
  • Travel to various Sonder properties within the local market as needed.

Qualifications:

  • Positive, guest-focused attitude.
  • Strong organizational skills and attention to detail.
  • Ability to adapt to changing priorities and work in a fast-paced environment.
  • Effective teamwork and independent work capabilities.
  • Proficient in mobile applications for team communication and collaboration.
  • Flexible availability, including evenings and weekends.
  • Physical ability to lift and carry items, and stand or walk for extended periods.
  • Minimum of 2 years of experience in hospitality or customer service.

Benefits:

  • Competitive salary.
  • Generous stock option plan.
  • Comprehensive medical, dental, and vision insurance.
  • Paid Time Off and Vacation Time Off.
  • Annual credits and discounts for stays at Sonder properties.
  • A vibrant work environment with a team of intelligent and engaging colleagues.

Diversity and Inclusion: We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.



  • Miami, Florida, United States Roami Full time

    Roami is seeking a dedicated and enthusiastic Guest Experience Specialist to join our team in Miami! As a key member of our hospitality-focused company, you will play a vital role in ensuring that every guest has a memorable and enjoyable stay. Your responsibilities will encompass providing exceptional customer service, managing check-in and check-out...


  • Miami, United States MUSEUM OF ICE CREAM Full time

    Who We Are: Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream...


  • Miami, United States Museum of Ice Cream Full time

    Job DescriptionJob DescriptionWho We Are: Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth...


  • Miami, United States Museum of Ice Cream Full time

    Job DescriptionJob DescriptionWho We Are: Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth...


  • Miami, United States Sonder Full time

    About Sonder: With thousands of stunning accommodations designed for both travel and living, Sonder is redefining the hospitality landscape. Each property is thoughtfully chosen, crafted, and maintained to reflect the unique character of its surroundings. Whether your stay is for a couple of days or an extended period, Sonder guarantees a distinctive yet...


  • Miami, United States Marriott Hotels & Resorts Full time

    Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests th Guest Experience, Expert, Guest, Experience, Hotel, Business Services


  • Miami, United States EAST, Miami Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Experience Supervisor to join our team at EAST, Miami. As a key member of our Guest Experience department, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable and enjoyable stay with us.Key ResponsibilitiesCustomer ServiceDeliver...


  • Miami, Florida, United States Areas USA, Inc Full time

    Position Title: Guest Reception SpecialistReports To: Concept ManagerDepartment: Food & Beverage OperationsStatus: Non-exemptOverview: The Guest Reception Specialist is responsible for providing a warm welcome to patrons upon their arrival. This role involves managing the efficient and timely seating of guests, ensuring their preferences and needs are...


  • Miami, United States Marriott Full time

    Additional Information Day Shift, Evening Shift, Free Meal, Free Parking Job Number 24157023 Job Category Rooms & Guest Services Operations Location W Miami, 485 Brickell Avenue, Miami, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests...


  • Miami, Florida, United States The Elser Hotel & Residences Full time

    Job SummaryThe Elser Hotel & Residences is seeking a highly skilled and customer-focused Guest Experience Agent to join our team. As a key member of our Front Desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key ResponsibilitiesGuest Service: Greet and welcome...


  • Miami, United States Shaner Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at the Hilton Aventura Hotel. As a key member of our hotel's management team, you will be responsible for ensuring exceptional guest service and maintaining the highest standards of hotel operations.Key ResponsibilitiesGuest Service and RelationsProvide exceptional...


  • Miami, Florida, United States Sparrow Italia Miami Full time

    Job DescriptionSparrow Italia Miami is a contemporary Italian dining establishment that reflects the elegance of European culture. With a commitment to delivering an exquisite atmosphere, we pride ourselves on honoring the traditions of Italian cuisine while embracing innovation.The extensive menu showcases a variety of Italian and Mediterranean-inspired...


  • Miami, Florida, United States Sparrow Italia Miami Full time

    Job OverviewSparrow Italia Miami is a contemporary Italian dining establishment that captures the essence of European elegance. Our restaurant is dedicated to offering a sophisticated atmosphere that reflects the cherished traditions of Italian hospitality.Our extensive menu showcases a variety of Italian and Mediterranean classics, reimagined with creative...


  • Miami, United States Royal Caribbean Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Product Visionary to join our team at Royal Caribbean Group. As a key member of our Product Development team, you will be responsible for leading the development of innovative and engaging experiences for our guests.Key ResponsibilitiesProduct Strategy: Provide strategic leadership for the...


  • Miami, United States EAST Miami Full time

    Job DescriptionJob DescriptionGuest Experience Host­­­Here at EAST Miami, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun. With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and...


  • Miami, Florida, United States Hotel Cleaning Services Full time

    Join Our Team as a Guest Room Cleaning SpecialistAt Hotel Cleaning Services, we pride ourselves on delivering exceptional cleanliness and comfort to our guests. We are currently looking for meticulous and dedicated individuals to enhance our team.Key Responsibilities:Maintain the cleanliness and organization of guest accommodations, ensuring a welcoming...


  • Miami, United States Four Seasons Hotels & Resorts Full time

    About Four Seasons:We are a collective of individuals who strive to excel in our roles, to push ourselves to new heights, and to treat each other with respect and professionalism.Our team members around the world are passionate about delivering exceptional service and creating memorable experiences for our guests.As a key member of our team, you will have...


  • Miami, United States Frost Science Volunteer Full time

    Job DescriptionJob DescriptionSalary: UnpaidJob Title: Guest Experience VolunteerDepartment: Guest ExperienceSUMMARY: The Guest Experience Volunteer at the Phillip and Patricia Frost Museum of Science (Frost Science) will work alongside the Guest Experience team to assist staff by welcoming guests, helping guests with directional and general information, and...


  • Miami Beach, United States Marriott International, Inc Full time

    Job Number 24147793Job Category Rooms & Guest Services OperationsLocation W South Beach, 2201 Collins Avenue, Miami Beach, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and...


  • Miami Beach, Florida, United States Shelborne South Beach Full time

    Guest Reservations SpecialistLocation: Shelborne South BeachOverview:As a Guest Reservations Specialist, you will play a pivotal role in delivering exceptional service to both prospective and returning guests. Your primary duty will be to assist clients in planning and securing their bookings at our esteemed hotel brand.Key Responsibilities:Provide exemplary...