TPWD Police Communications Operator I

4 weeks ago

Austin, Texas, United States PARKS AND WILDLIFE DEPARTMENT Full time
Job Title: TPWD Police Communications Operator I

Under the direction of the Communications Supervisor, this position is responsible for police and emergency management communications work as a licensed first responder. The successful candidate will perform and coordinate radio and telephone communications by following Standard Operational Procedures (SOP) to provide assistance to callers. They will respond to high-risk incidents involving the safety of the public or law enforcement, and serve as the primary contact for agency officers, other state, federal and local law enforcement agencies requesting assistance, information, or coordination.

Key Responsibilities:
  • Perform and coordinate radio and telephone communications by following SOP to provide assistance to callers.
  • Respond to high-risk incidents involving the safety of the public or law enforcement.
  • Serve as the primary contact for agency officers, other state, federal and local law enforcement agencies requesting assistance, information, or coordination.
  • May be responsible for functioning as the Unit's Project Liaison for areas of expertise and special projects.
  • Perform additional duties as assigned.
Requirements:
  • Graduation from High School or GED.
  • No experience required for PCO I.
  • One year experience as a Police Communications Operator I for PCO II.
  • Three years experience as a Police Communications Operator, of which one (1) must have been as a Police Communications Operator II for PCO III.
  • Four years experience as a Police Communications Operator, of which one (1) must have been as a Police Communications Operator III for PCO IV.
  • Eight years experience as a Police Communications Operator, of which four (4) must have been as a Police Communications Operator IV for PCO V.
Preferred Qualifications:
  • Experience as a Police Communication Operator.
  • College coursework in Criminal Justice.
  • Current Texas Commission on Law Enforcement (TCOLE) Telecommunicator license, DPS, TCIC/NCIC Full Access and Interpol Certifications, and Basic Telecommunication Proficiency Certification.
Knowledge, Skills, and Abilities:
  • Knowledge of public safety communications rules and regulations pertaining to the operation of public safety communication equipment, and policies and procedures used in entering and retrieving appropriate information.
  • Knowledge of Federal Communications Commission rules and regulations pertaining to the operation of public safety communications equipment.
  • Knowledge of automated and manual information systems and of the procedures used in entering and retrieving information.
  • Knowledge of local geography, such as roads, highways, cities, towns, terrain, and landmarks in the area of operation.
Working Conditions:
  • Must reside, or relocate to, within 50 air miles of duty station.
  • Required to work 40 hours per week, with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays.
  • Required to work on holidays, weekends and hours other than 8:00 a.m. to 5:00 p.m. as necessary.
  • Required to work overtime as necessary.
  • Required to adjust to changing schedules.
  • Required to work a permanent or rotating shift.
  • Required to perform independent shift work often without breaks.
  • Required to respond to on-call situations.
  • Required to perform work in a confined work environment.
  • Must be able to work during inclement and sometimes hazardous weather conditions.
  • Required to pass a national fingerprint-based background check to maintain employment.
  • May be required to operate a State vehicle.
  • Required to travel 10% with possible overnight stays.
  • Must conform to TPWD dress and grooming standards, work rules and safety procedures.
  • Non-smoking environment in State buildings and vehicles.

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