Retail Operations Supervisor, Treasures Resale Store
2 weeks ago
Retail Operations Supervisor, Treasures Resale Store
Job Category: Treasures Requisition Number: ASSIS02716
Job Overview
The store operates from 10 AM to 6 PM Monday through Friday, 10 AM to 5 PM on Saturday, and 12 PM to 5 PM on Sunday. The hours for this position will vary.
This role embodies and promotes the mission and values of Tidewell Hospice while adhering to established policies and procedures.
Key Responsibilities:
- Assist in planning and executing sales and donation initiatives under the guidance of the store manager.
- Coordinate the donation process, including managing calls, assisting with pickups, and issuing receipts for donations.
- Support the manager and volunteers in the presentation and pricing of merchandise.
- Help maintain compliance with store policies among volunteers and customers.
- Contribute to the scheduling of volunteer work and assign specific tasks to staff members.
- Address customer inquiries and complaints promptly and courteously.
- Respond to critical incidents, such as emergencies or theft, in accordance with established protocols.
- Assist in implementing store policies and procedures to enhance the profitability of operations.
Qualifications:
Educational Background:
A high school diploma or equivalent is required.
Experience:
Prior experience in retail or thrift store environments is essential. Experience supervising volunteers is preferred. Familiarity with cash handling, cash drawer balancing, and credit card processing is also necessary.
Skills and Attributes:
Demonstrated ability to work collaboratively with a team, strong communication skills, and a commitment to customer service excellence are vital for success in this role.
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