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Retail Operations Supervisor

2 months ago

SaintBauzilledePutois, Occitanie, United States Lilly Pulitzer Full time

Position Overview

The primary function of the Retail Operations Supervisor is to drive the targeted sales performance for their designated store, ensure a remarkable customer journey, and uphold the brand's ethos while leading the store in the absence of the Store Manager. All leadership actions should reflect the Company’s Core Values and Leadership Qualities.

Key Responsibilities

  • Recruit, train, and develop a high-performing team.
  • Deliver an outstanding customer experience.
  • Safeguard the store's assets.
  • Exhibit effective communication with the Store Manager, peers, and team members.
  • Oversee daily operations when the Store Manager is unavailable.
  • Commit to the company's core values and leadership principles.
  • Enhance brand recognition within the local market.
  • Foster a strong store culture that aligns with the brand, creating a positive and motivating environment.
  • Demonstrate strong organizational and operational skills.
  • Understand and manage all aspects of the Division of Responsibilities.

Performance Goals

  • Achieve or surpass the targeted sales figures.
  • Manage payroll effectively.
  • Utilize KPIs to drive business and cultivate a team-oriented selling culture.
  • Apply strategic and analytical thinking.
  • Build brand equity.
  • Support store-specific initiatives.

Customer Engagement and Store Culture

  • Promote and reinforce the Lilly Pulitzer lifestyle.
  • Build and nurture strong relationships with customers.
  • Implement the Lilly Pulitzer Selling Culture.
  • Maintain a collaborative relationship and open communication between Sales Associates and the Store Manager.
  • Inspire the team to deliver an exceptional in-store experience that aligns with the company culture.
  • Create a vibrant, energetic, and team-oriented store atmosphere.

Leadership

  • Inspire and empower team members positively.
  • Lead effectively through challenges.
  • Promote a team-oriented mindset.
  • Demonstrate adaptability and flexibility.
  • Communicate clearly and effectively.
  • Uphold the company’s Core Values and Leadership Qualities.

Talent Development

  • Recruit and retain top talent.
  • Assist the Store Manager in the hiring process.
  • Provide immediate coaching and feedback.
  • Deliver regular and constructive feedback to the team.
  • Ensure consistent use of company training resources.

Operational Excellence

  • Maintain effective inventory management systems.
  • Oversee the Division of Responsibility.
  • Ensure compliance with retail policies and procedures.
  • Protect the store's assets.

Qualifications

  • A minimum of two years in retail management or a related field.
  • A four-year college degree is preferred.
  • A genuine, optimistic approach to leadership.
  • A passion for the Lilly Pulitzer brand.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.

Additional Information

This role is classified as full-time hourly; it is non-exempt and eligible for overtime. Due to the seasonal nature of the business, this position may require additional working hours during peak times. Compliance with the Company’s Retail Holiday time-off policy is expected.

Lilly Pulitzer is an Equal Opportunity Employer.

Lilly Pulitzer participates in E-Verify.