Restaurant Operations Manager

7 days ago

Strongsville, Ohio, United States Sahara Management Full time
Job Description

Job Summary:

The Restaurant General Manager is responsible for providing strategic and tactical leadership for their restaurant, maintaining operations, and driving results through people development, sales, and profit. This role requires a strong leader who can hire, train, and develop team members that share the Wingstop mission, convey the Wingstop culture, and be a creative team player who is passionate about hard work and fun.

Key Responsibilities:
  • People Management:
    • Responsible for staffing the restaurant timely and efficiently with carefully selected team members.
    • Ensure the restaurant environment is safe for both team members and guests; oversee the correct facilitation of the orientation and onboarding process.
    • Write and implement or monitor shift leader development and performance plans; ensure performance plans are executed as needed.
    • Create team member schedules to ensure proper staffing levels for expected sales volumes.
  • Financial Management:
    • Audit all facets of operations, deliver feedback, and develop solutions to facilitate improvements.
    • Understand budget and cost trends that impact operations.
    • Create a business plan.
    • Perform financial analysis.
    • Control cash, property, product, and equipment.
  • Operations Management:
    • Maintain operational standards and requirements in the restaurant.
    • Identify and communicate maintenance problems to the Facilities Department.
    • Ensure communication is passed across the organization from the District Manager to every team member.
    • Use Company provided tools to coach, mentor, and develop team members to ensure a high-performing restaurant team.
Requirements:
  • Minimum of 5 plus years of previous food service, retail, or restaurant supervisory experience.
  • Proficiency in analyzing profit and loss statements and overall financial performance of restaurant.
  • Demonstrated ability in recruiting and selecting team members.
  • Knowledge of Labor Laws.
  • Strong written and verbal communication skills.
  • Initiative and assertiveness.
  • Strong interpersonal skills and conflict resolution skills.
  • Strong leadership skills and ability to manage, train, develop, and motivate a diverse crew.
  • Passionate about hospitality and serving the guest.
  • Ability to problem solve.
  • Ability to accept feedback and willingness to improve.
  • Ability to set goals, create action plans, and implement those plans.
  • Ability to measure performance, subjectively and objectively.

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