Terminal Operations Manager

4 days ago


Strongsville, Ohio, United States Wayfair Full time

We are seeking a seasoned and driven Terminal Operations Manager to lead our Strongsville Delivery Operations. As a key member of our team, you will be responsible for overseeing the safety, customer experience, employee experience, quality, and cost of our Home Delivery Operation Terminal.

As a Terminal Operations Manager, you will provide inspirational leadership and guidance to your team of Wayfair Warehouse and Wayfair Transportation employees, inclusive of leaders and frontline staff. You will build a partnership with our Delivery Partners to ensure your operation has the needed outbound capacity and provides an exceptional home delivery customer experience.

Key Responsibilities:

  • Assume full responsibility for the safety, customer experience, employee experience, quality, and cost of your Home Delivery Operation Terminal.
  • Provide inspirational leadership and guidance to your team of Wayfair Warehouse and Wayfair Transportation employees.
  • Build a partnership with our Delivery Partners to ensure your operation has the needed outbound capacity.
  • Drive results for your building across a comprehensive and balanced set of performance metrics.
  • Develop your people by relentlessly focusing on skill development and career pathing.
  • Collaborate with several core stakeholders to ensure your building has what it needs to be successful.
  • Champion change for your team and drive continuous improvement.

Requirements:

  • Ownership mentality and motivation to build the best team.
  • Strong leadership skills and ability to collaborate effectively with cross-functional teams.
  • Ability to proactively identify opportunities and implement solutions.
  • Comfort with delivery routing technologies/strategies and warehouse management systems.
  • Comfort with raw data sets and creating simple but useful templates in Google Sheets.
  • BA/BS in management, administration, supply chain, or customer service.
  • 5+ years working experience in fulfillment, distribution, home delivery, or transportation.
  • Bilingual is a plus.

About Wayfair:

Wayfair is one of the world's largest online destinations for the home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all.



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