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Restaurant Manager

2 months ago

Strongsville, Ohio, United States COWBOY CHICKEN Full time

Job Summary:

Cowboy Chicken is seeking a highly skilled and experienced Restaurant Supervisor to join our management team. As a key member of our team, you will be responsible for overseeing the daily operations of the restaurant, ensuring exceptional customer service, and upholding the high standards of our brand.

Key Responsibilities:

  • Team Leadership: Provide guidance, support, and mentorship to the restaurant team, including line cooks, cashiers, and servers. Foster a positive and collaborative work environment that encourages teamwork and promotes a culture of excellence.
  • Customer Service: Lead by example in delivering exceptional customer service. Interact with guests in a friendly and professional manner, addressing any concerns and ensuring a memorable dining experience.
  • Training and Development: Conduct training sessions to ensure that all team members are well-versed in Cowboy Chicken's menu offerings, service standards, and safety protocols. Continuously develop and improve staff skills.
  • Quality Control: Maintain high standards of food quality and presentation, ensuring that all dishes meet Cowboy Chicken's signature taste and appearance.
  • Inventory Management: Oversee inventory control and ordering processes to maintain adequate supplies for daily operations, minimizing waste and costs.
  • Health and Safety Compliance: Ensure that the restaurant complies with all health and safety regulations, including proper food handling and sanitation practices.
  • Resolving Issues: Address and resolve customer complaints or conflicts, providing effective solutions to maintain guest satisfaction.
  • Reporting and Documentation: Prepare and submit reports on sales, inventory, and other operational aspects as required by management.

Qualifications and Skills:

  • Previous experience in a supervisory or management role in the food industry is preferred.
  • Excellent customer service and communication skills, both with guests and team members.
  • Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed.

Benefits:

  • Flexible scheduling for both AM and PM shifts.
  • No late nights, with a closing time of 9:00pm.
  • Competitive pay.
  • Meal benefits.
  • PTO available for full-time employees.
  • Health insurance available for full-time employees.
  • Employee referral program.
  • Clear path for career advancement, with opportunities for promotion.