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Operations Manager

2 months ago

Strongsville, Ohio, United States GetGo Café + Market Full time

Job Summary:

GetGo Café + Market is seeking a highly motivated and customer-focused Shift Manager to join our team. As a Shift Manager, you will be responsible for ensuring the smooth operation of our store, providing exceptional customer service, and leading a team of hourly employees.

Key Responsibilities:

  • Maintain a Safe and Efficient Work Environment: Ensure the store is clean, organized, and well-maintained, and that all equipment is in good working order.
  • Provide Exceptional Customer Service: Greet customers warmly, respond to their needs promptly, and resolve any issues in a professional and courteous manner.
  • Lead and Develop a High-Performing Team: Train, coach, and develop hourly employees to ensure they have the skills and knowledge needed to succeed in their roles.
  • Manage Store Operations: Oversee daily store operations, including inventory management, cash handling, and customer transactions.
  • Monitor and Analyze Sales and Customer Data: Analyze sales and customer data to identify trends and opportunities for growth, and make recommendations to improve store performance.
  • Collaborate with Store Leadership: Work closely with store leadership to achieve business objectives, and provide input on store operations and customer service initiatives.

Requirements:

  • 1-3 Years of Retail or Customer Service Experience: Proven track record of providing exceptional customer service and leading a team of hourly employees.
  • Supervisory Experience: Experience managing a team of employees, including training, coaching, and developing their skills and knowledge.
  • High School Diploma or Equivalent: High school diploma or equivalent required.
  • Food Safety Certification: Food safety certification preferred.

What We Offer:

  • Competitive Pay and Benefits: Competitive hourly rate and benefits package, including medical, dental, and vision insurance.
  • Opportunities for Advancement: Opportunities for advancement to senior leadership roles, including store manager and district manager.
  • Training and Development: Ongoing training and development opportunities to help you succeed in your role and advance your career.