Technical Support Representative

7 days ago


Amarillo, Texas, United States AMA TechTel Full time
Job Title: Level II Technical Support Representative

We are seeking a highly skilled and motivated Level II Technical Support Representative to join our team at AMA TechTel. As a key member of our Technical Support division, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our company.

Key Responsibilities:

  • Monitor and troubleshoot technical issues with our diverse line of communication products, including wireless/VOIP, T1's, POTS, and DSL.
  • Provide timely and effective support to customers via phone, email, and other communication channels.
  • Escalate complex issues to management and other departments as necessary.
  • Perform routine maintenance and repairs on computer hardware and software.
  • Provision and de-provision services, including wireless/VOIP, DSL, email, dial-up, and hot spot users.
  • Handle account suspends and restores, and maintain monitoring software.
  • Report monthly on wireless network capacity and provide exceptional technical support to commercial customers.

Requirements:

  • High school diploma or equivalent required; Associate's degree in CIS preferred.
  • CompTIA A+ certification preferred.
  • Experience with computer repair, software/hardware, and Microsoft OS.
  • 2 years related IT/Help Desk experience preferred.
  • Excellent communication and organizational skills.
  • Ability to thrive in a fast-paced environment and respond to high-priority situations.

Benefits:

  • Competitive starting salary and excellent benefits package, including 401K, health insurance, and more.


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