Technical Support Representative
7 days ago
We are seeking a highly skilled and motivated Level II Technical Support Representative to join our team at AMA TechTel. As a key member of our Technical Support division, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our company.
Key Responsibilities:
- Monitor and troubleshoot technical issues with our diverse line of communication products, including wireless/VOIP, T1's, POTS, and DSL.
- Provide timely and effective support to customers via phone, email, and other communication channels.
- Escalate complex issues to management and other departments as necessary.
- Perform routine maintenance and repairs on computer hardware and software.
- Provision and de-provision services, including wireless/VOIP, DSL, email, dial-up, and hot spot users.
- Handle account suspends and restores, and maintain monitoring software.
- Report monthly on wireless network capacity and provide exceptional technical support to commercial customers.
Requirements:
- High school diploma or equivalent required; Associate's degree in CIS preferred.
- CompTIA A+ certification preferred.
- Experience with computer repair, software/hardware, and Microsoft OS.
- 2 years related IT/Help Desk experience preferred.
- Excellent communication and organizational skills.
- Ability to thrive in a fast-paced environment and respond to high-priority situations.
Benefits:
- Competitive starting salary and excellent benefits package, including 401K, health insurance, and more.
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