Customer Service Operations Coordinator

17 hours ago


Meridian, Idaho, United States Wickstrom Plumbing, Heating, Cooling Full time
Company Overview:
Wickstrom Plumbing, Heating, and Cooling is one of the fastest-growing home service companies in Idaho. We are seeking a motivated individual who is willing to grow a career and learn.

As a rapidly expanding company, we need dedicated professionals like you to help us deliver exceptional customer experiences. Our ideal candidate will have excellent communication skills, be highly organized, and be able to multitask with ease.

In this role, you will play a critical part in maintaining the service and maintenance technician's daily schedules, booking leads, and setting service calls for all technicians. You will also assist HVAC and plumbing technicians by following up on every job that is completed, ensuring seamless communication and customer satisfaction.

Key Responsibilities:
  • Maintain service and maintenance technician's daily schedules
  • Book leads and set service calls for all technicians
  • Assist HVAC and plumbing technicians by following up on every job that is completed
  • Maintain the on-call schedule for service technicians and customer database with current information


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