Customer Support Representative
3 weeks ago
Company Overview:
">Budget Blinds of Boise/Nampa is a locally owned franchise that has been serving the Treasure Valley for over 30 years. As the #1 provider of custom window coverings in North America, we are excited to continue growing with the support of our new building.
Salary and Benefits:
">The estimated annual salary for this position is around $37,440 based on an hourly rate of $18.00 and a full-time schedule of 40 hours per week. Additional benefits include a 3% IRA match and competitive insurance options through an independent broker.
Job Description:
">This full-time position focuses on resolving customer issues related to new orders, warranties, and repairs. You will coordinate with internal teams, vendors, and customers to ensure timely issue resolution and assist in other administrative duties to support the office and showroom.
Responsibilities:
">- ">
- Resolve customer issues related to new orders, warranties, and repairs.">
- Work with the sales team, vendors, and manufacturers to address product concerns.">
- Handle administrative tasks and assist with office operations.">
- Provide assistance with showroom operations and customer/vendor interactions.">
- Ensure all customer inquiries are handled promptly and professionally.">
- Support the team in maintaining accurate records for warranty claims and repairs.">
- Assist with streamlining back-end operations.">
Required Skills and Qualifications:
">To be successful in this role, you will need strong organizational and detail-oriented skills, excellent problem-solving and analytical skills, and the ability to handle difficult customer situations professionally. Prior experience in customer service or case management is preferred, but not required.
About Budget Blinds:
">Budget Blinds is a locally owned franchise part of Home Franchise Concepts, offering custom window coverings solutions. We value teamwork and provide opportunities for career advancement.
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