Customer Service Team Lead Position
4 days ago
Estimated Salary: $75,000 - $95,000 per year
About Us: CompuNet, Inc. is an engineering-led IT solution provider that offers consulting, design, and professional services. Our team of highly skilled engineers takes ownership for the entire project lifecycle, from discovery and design through deployment, training, and handoff.
Job Description:
Lead a Dynamic Team Focused on Delivering Exceptional Customer ServiceWe are seeking a full-time Exceptional Customer Experience Manager to join our office-based team in Meridian, Idaho. In this role, you will lead a dynamic team focused on delivering exceptional customer service. You will oversee daily operations, manage team performance, and ensure that customer needs are met efficiently.
- Coordinate and oversee the opening of tickets with Microsoft and other vendors on behalf of customers, ensuring seamless communication.
- Navigate customer support tools, ticketing systems, and Microsoft dashboards, providing guidance to team members.
- Create and manage comprehensive reports and track team KPIs.
- Maintain and analyze records of customer interactions, inquiries, concerns, and resolutions to identify areas for improvement.
- Handle escalated complaints professionally, ensuring timely follow-up for quality resolution and customer retention.
- Utilize excellent customer service and technical troubleshooting skills to support the team.
- Manage Tier 1 internal helpdesk issues and oversee escalation processes.
- Additional responsibilities may arise as business needs evolve.
- High School diploma or equivalent; higher education preferred.
- Previous experience in a leadership role within customer service or technical support.
- Strong communication and interpersonal skills.
- Demonstrated ability to lead and motivate a team.
- Willing to work fully from our headquarters.
- Proficiency in computer skills and a quick learner of internal programs.
- Familiarity with Office Applications.
Benefits: We offer a generous total compensation package for our employees, including competitive wages, medical, dental, vision, PTO, company-matching retirement plans, profit-sharing, and more.
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