Accounts Resolution Specialist

9 hours ago


Albuquerque, New Mexico, United States LHH Recruitment Solutions Full time
Collection Specialist Job Description

LHH Recruitment Solutions is seeking a skilled and detail-oriented Collection Specialist to join their team. The ideal candidate will be responsible for managing and resolving overdue accounts, ensuring timely payment, and maintaining positive customer relationships.

Key Responsibilities:
  • Manage and resolve delinquent loans, ensuring a satisfactory delinquency ratio.
  • Interact with members, coworkers, attorneys, and other vendors as required.
  • Provide exceptional internal and external member service.
  • Determine the best course of action to increase collection of payments from delinquent members.
  • Obtain from members the reason for delinquency and counsel on available programs for hardship situations.
  • Conduct collection efforts respectfully but with persistence and persuasiveness.
  • Prepare documents for attorneys when legal action is required.
  • Maintain complete and current knowledge of federal and state consumer credit collection laws and regulations.
  • Document all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence.
Pay Details:

$20.00 to $22.00 per hour

Benefits:

LHH Recruitment Solutions offers a comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our benefits provide employees with flexibility to choose coverage that meets their individual needs.

Equal Opportunity Employer/Veterans/Disabled

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements.



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