Renewal Specialist
2 days ago
We are seeking a skilled Renewal Specialist to join our team at Veoci. As a Renewal Specialist, you will be responsible for managing and executing the renewal process for our company's contracts, subscriptions, and services with existing clients.
Key Responsibilities:- Manage the renewal process for assigned accounts from start to finish, ensuring timely and accurate renewals by preparing renewal quotes and necessary documents.
- Maintain accurate and up-to-date records of all renewal activities, communications, and customer interactions in our CRM system.
- Communicate with customers to discuss renewal options, contract terms, and any necessary changes or updates, as well as address concerns.
- Coordinate with internal and external teams to gather necessary information and documentation for renewals.
- Collaborate with other departments to fulfill customer requests and resolve any contract-related issues or discrepancies.
- Prepare and present reports on renewal performance and customer feedback.
- Continuously seek ways to improve the renewal process and enhance customer satisfaction.
- Provide feedback and insights to the team to optimize renewal strategies.
- Convey opportunities to upsell or cross-sell additional products or services that may arise during customer interactions.
- Escalate in a timely manner when a renewal is affected and could be delayed or canceled.
- A bachelor's degree in Business or a related field is preferred.
- 2 years of experience in customer service, account management, or related fields.
- Experience with CRM systems and data management.
- Strong organizational and time management skills, with the ability to manage multiple customer renewal cycles concurrently.
- Strong analytical and problem-solving skills.
- Meticulous attention to detail to ensure accuracy in renewal contracts and customer information.
- Proactive approach to identifying and resolving issues that could impact customer satisfaction and contract renewals.
- Excellent verbal and written communication skills, with the ability to build strong customer relationships.
- Competitive salary and comprehensive benefits package, including health insurance and access to additional medical services.
- Paid time off, including parental leave and a competitive PTO package.
- Workplace flexibility in a positive and inclusive environment.
- Opportunities for professional growth and development.
Veoci is an equal opportunity employer and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Veoci will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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