Customer Service Representative
3 days ago
About Us
Rockler Woodworking and Hardware is a family-owned business that specializes in helping woodworkers and DIY enthusiasts create amazing projects through innovative products, education, and advice.
Job Summary
We are currently seeking a Customer Service Representative to join our team in Salem, NH. As a Customer Service Representative, you will be responsible for providing excellent customer service, maintaining a clean and organized sales floor, and working with cash registers to process payments.
Responsibilities
- Welcoming and engaging with customers as they enter the store
- Assessing customers' needs and suggesting solutions to their problems
- Working with cash registers and processing payments
- Recommending the best products to customers
- Cleaning and restocking the store throughout the day
Requirements
- Energetic and self-motivated individual with excellent listening and communication skills
- Ability to stand for long periods of time and safely participate in team lifting
- Flexibility to work a 5-day retail schedule (9:00a.m.- 7:00p.m M-Sat and 11:00a.m. -4: 00p.m for Full Time or Part Time), and designated holidays
- Previous sales experience in a retail sales environment is a plus, but not required
Benefits
- Competitive Health, Dental, and Vision benefits for eligible employees
- Life insurance - Employer-paid basic Life Insurance, with the option to add Voluntary Life Insurance if desired
- 401(k) Profit Sharing Plan along with company match
- Full-time employees are eligible for Paid Vacation, Sick, and Float days
- The flexibility of working a Retail Schedule (weekends, evenings & holidays)
- Retail Incentive Plan
- Excellent Employee Discount
- Employee Assistance Program
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