Operations Coordinator
4 weeks ago
Job Summary:
We are seeking a highly organized and detail-oriented Operations Coordinator to support our field operations team. The successful candidate will be responsible for tracking and scheduling projects, maintaining records and supplies, and communicating with community utility providers, homeowners, and work crews.
Key Responsibilities:
- Track and schedule projects, ensuring timely completion and effective communication with stakeholders.
- Maintain accurate records and supplies, ensuring seamless operations.
- Coordinate with community utility providers, homeowners, and work crews to resolve issues and complete projects.
- Assist in reviewing compliance-related issues and help foremen resolve documentation and procedure-related problems.
- Secure permits for worksites, ensure necessary materials and equipment are ready, and coordinate with crews.
- Collect and sign DOT compliance forms, transfer paperwork to the office, and transport miscellaneous parts to and from job sites.
- Order supplies for the office and/or warehouse as needed.
- Coordinate neighborhood service appointments with foremen and customers.
- Respond to customer inquiries, resolve complaints, and review allegations of damage or incidents.
- Develop and maintain tracking logs to schedule utility work on mains, commercial, and residential services.
- Handle reporting and data tracking, including status updates on concrete and asphalt restoration, O&M services, bore profiles, damage reports, and monthly forecasting.
- Preview submitted work requests, obtain notes, and communicate with builders and contractors to ensure Miller Pipeline work crews understand potential issues and prevention/solutions.
- Plan for traffic control, sewer locators, and horizontal directional drilling as needed.
- Build positive professional relationships with crews and customers.
- Submit timesheets to the Payroll department weekly and review WINS entries for proper invoicing and reporting.
- Assist in training team members to use office systems and reports.
- Perform location-sensitive tasks, such as equipment calibration/repair, shipping, unloading, and distribution of paperwork and assignments.
Requirements:
- High school diploma or equivalent and a valid driver's license.
- 1+ year of professional work experience, with 6+ months of hands-on utility work experience preferred.
- Clear, tactful written and oral communication, and proficiency with Microsoft Office, especially Outlook and Excel.
Core Competencies:
- Flexibility
- Customer Focus
- Detail Orientation
Essential Functions:
Operate a motor vehicle in heavy traffic and on construction sites, assist in deploying and validating compliance to safety and quality procedures, travel to various job sites, and work safely in a construction zone.
Generate reports on a computer and submit to appropriate team members, develop a work schedule to meet job requirements, and deviate from the planned schedule to accommodate issues requiring immediate attention.
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