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Customer Experience Representative

2 months ago

Boulder, Colorado, United States SumUp Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Agent. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our merchants.

Key Responsibilities

  • Provide timely and effective support to customers through various communication channels
  • Thoroughly understand the technology behind our products and services
  • Research and resolve customer inquiries and cases in a professional and courteous manner
  • Contribute to the scalability of our customer support operations by continuously optimizing processes and creating new content
  • Collaborate with other departments to expand knowledge of the payments industry

Requirements

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize responsibilities
  • Comfortable using technology and software applications
  • Previous experience in customer service, preferably in a call or contact center environment
  • Excellent speaking and writing skills in English, with Spanish a plus

What We Offer

  • A dynamic and welcoming work environment with a diverse team of over 2,000 people from 52 nationalities
  • Opportunities for professional development and growth
  • A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401K retirement plan
  • A fun and inclusive company culture with regular team events and activities

About SumUp

SumUp is a global FinTech company that empowers small merchants to succeed through easy, intuitive, and affordable financial solutions. We are committed to a diverse, equitable, and inclusive workplace and strive to create a healthy and safe work environment.