Sales and Customer Service Representative

2 days ago


Boulder, Colorado, United States Club Pilates Full time
Job DescriptionClub Pilates is seeking a highly motivated and customer-focused Sales and Customer Service Representative to join our team. As a Sales and Customer Service Representative, you will be responsible for providing exceptional customer service, selling memberships, and promoting our services to new and existing clients.

Key Responsibilities:
• Provide exceptional customer service to members and prospective clients
• Sell memberships and promote our services to new and existing clients
• Maintain a welcoming and positive studio environment
• Perform daily tasks, check-in members, register new clients, and answer incoming calls and emails
• Maintain product knowledge for all promotions, memberships, pricing, etc.
• Establish relationships with prospects and members to meet individual needs

Requirements:
• Excellent sales, communication, and customer service skills required
• Ability to multi-task and follow a structured communication sales process
• Excellent computer skills and ability to learn the Club Ready point of sale software system
• Goal-oriented with an ability to lead team to meet/exceed membership goals
• Communicate professionally and effectively to clients and colleagues
• Excellent public speaking skills and comfort speaking in front of groups
• Contains self-initiative to jump in wherever is necessary
• Availability to work nights and weekends
• Ability to stand or sit for up to 8 hours throughout the workday
• Ability to lift and move 10 lbs

Compensation & Perks:
• $16 - $35/hr (total compensation)  
• Monthly bonus opportunities based on performance
• Commission paid on individual sales
• Best-in-class retirement savings with 1:1 company match up to 4%
• Free Unlimited Club Pilates membership to 3 Boulder County studios
• Health Insurance through United Healthcare for full-time team members
• Unlimited opportunities for growth including additional sales & management careers

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