Customer Service Specialist

6 days ago


Elizabeth, New Jersey, United States True Religion Brand Jeans Full time
Job Summary

We are seeking a highly motivated and customer-focused Seasonal Sales Associate to join our team at True Religion Brand Jeans. As a key member of our sales team, you will be responsible for delivering exceptional customer service, achieving sales goals, and maintaining a high level of product knowledge.

Key Responsibilities
  • Customer Service: Greet and acknowledge every customer, maintaining solid product knowledge and all other aspects of customer service.
  • Product Knowledge: Maintain an awareness of all promotions and advertisements, and be able to answer customer questions about our products.
  • Store Operations: Assist in floor moves, merchandising, display maintenance, and housekeeping, as well as processing and replenishing merchandise and monitoring floor stock.
  • Point of Sale: Operate a computerized point-of-sale cash register and inventory management system, including the accurate entry of sales information, receiving payment for products, processing credit card transactions, making correct changes, processing refunds, exchanges, and voids, and issuing gift certificates and credit slips.
  • Reporting and Reconciliation: Reconcile daily sales and prepare deposits and end-of-day reports for management.
  • Merchandise Receipt Processing: Accurately perform all merchandise receipt processing, including processing in the POS system, merchandise inspection, tagging, stocking, and display, and communicate all damages and wrong shipments to store management.
  • Store Appearance: Actively maintain the store appearance, including keeping merchandise neatly organized and attractively displayed, dusting and cleaning shelves regularly, folding t-shirts, and arranging merchandise to maintain the highest level of visual presentation.
Requirements
  • Retail Experience: Minimum of 6 months of retail sales experience.
  • Education: High School Diploma.
  • Age: Must be over 18 years of age.
  • Skills: Ability to read, count, and write to accurately complete all documentation, and ability to operate all equipment necessary to perform the job, including but not limited to standing, stooping, lifting 11 kilograms, and climbing a ladder.


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