Customer Service Representative

4 days ago


Bangor, Maine, United States Enterprise Holdings Full time
Customer Service Representative

At Enterprise Holdings, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our customers, ensuring their rental experience is seamless and enjoyable.

Responsibilities:
  • Meet and greet customers in a professional and friendly manner
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management and miscellaneous calls as assigned
  • Assist in assessing the condition of rental upon return
  • Notify management of any known customer problems
  • Notify management of any known vehicle problems and required vehicle maintenance

Qualifications:
  • Must be at least 18 years old
  • High School Diploma or GED required
  • Must have 6 months of customer service experience
  • Must be available to work night shift
  • Must have a valid US driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position


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